SO9004:2000E) Outputs of quality planning for the organization should define the product realization and support ded in terms such as kills and knowledge needed by the organization, responsibility and authority for implementation of process improvement plans resources needed. such as financial and infrastructure metrics for evaluating the achievement of the organizations performance improvement needs for improvement including methods and tools, and needs for documentation, including records Management should systematically review the outputs to ensure the effectiveness and efficiency of the rocesses of the organization Iso 9001: 2000, Quality management systems-Requirements 5.4.2 Quality management system planning Top Management shall ensure that a) the planning of the quality management system is carried out in or der to meet the requirements given in 4.1, as well as the quality objectives, and b)the integrity of the quality management system is maintained when changes to the quality management system are planned and implemented 5.5 Responsibility, authority and communication 5.5.1 Responsibility and authority Top management should define and then communicate the responsibility and authority in order to implement ad maintain an effective and efficient quality management system People throughout the organization should be given responsibilities and authority to enable them to contribute to the achievement of the quality objectives and to establish their involvement, motivation and commitment Iso 9001: 2000, Quality management systems-Requirements 5.5 Responsibility, authority and communication 5.5. 1 Responsibility and authority Top management shall ensure that responsibilities and authorities are defined and communicated within the organization 5.5.2 Management representative A management representative should be appointed and given authority by top management to manage monitor, evaluate and coordinate the quality management system. This appointment is to enhance effective and efficient operation and improvement of the quality management system. The representative should report to top management and communicate with customers and other interested parties on matters pertaining to the quality management system
ISO 9004:2000(E) 11 Outputs of quality planning for the organization should define the product realization and support processes needed in terms such as - skills and knowledge needed by the organization, - responsibility and authority for implementation of process improvement plans, - resources needed, such as financial and infrastructure, - metrics for evaluating the achievement of the organization’s performance improvement - needs for improvement including methods and tools, and - needs for documentation, including records. Management should systematically review the outputs to ensure the effectiveness and efficiency of the processes of the organization. 5.5 Responsibility, authority and communication 5.5.1 Responsibility and authority Top management should define and then communicate the responsibility and authority in order to implement ad maintain an effective and efficient quality management system. People throughout the organization should be given responsibilities and authority to enable them to contribute to the achievement of the quality objectives and to establish their involvement, motivation and commitment. 5.5.2 Management representative A management representative should be appointed and given authority by top management to manage, monitor, evaluate and coordinate the quality management system. This appointment is to enhance effective and efficient operation and improvement of the quality management system. The representative should report to top management and communicate with customers and other interested parties on matters pertaining to the quality management system. ISO 9001:2000, Quality management systems – Requirements 5.4.2 Quality management system planning Top Management shall ensure that a) the planning of the quality management system is carried out in order to meet the requirements given in 4.1, as well as the quality objectives, and b) the integrity of the quality management system is maintained when changes to the quality management system are planned and implemented. ISO 9001:2000, Quality management systems – Requirements 5.5 Responsibility, authority and communication 5.5.1 Responsibility and authority Top management shall ensure that responsibilities and authorities are defined and communicated within the organization
ISo9001: 2000, Quality management systems- Requirements 5.5.2 Management representative Top management shall appoint a member of management who, irrespective of other responsibilities, shall have responsibility and authority that includes a) ensuring that processes needed for the quality management system are established, implemented and b)reporting to top management on the performance of the quality management system and any need for improvement, and c)ensuring the promotion of awareness of customer requirements throughout the organization NOTE The responsibility of a management representative can include liaison with external parties on matters relating to the quality management system 5.5.3 Internal communication The management of the organization should define and implement an effective and efficient process for communicating the quality policy, requirements, objectives and accomplishments. Providing such information can aid in the organization's performance improvement and directly involves its people in the achievement of quality objectives. Management should actively encourage feedback and communication from people in the organization as a means of involving them Activities for communicating include, for example team briefings and other meetings, such as for recognition of achievement. audio-visual and electronic media, such as email and websites, and employee surveys and suggestion schemes Iso9001: 2000, Quality management systems- Requirements 5.5.3 Internal communication Top management shall ensure that appropriate communication channels are established within the organization and that communication takes place regarding the effectiveness of the quality management 5.6 Management review 5.6.1 Gener Top management should develop the management review activity beyond verification of the effectiveness and efficiency of the quality management system into a process that extends to the whole organization, and which also evaluates the efficiency of the system. Management reviews should be platforms for the exchange of new ideas, with open discussion and evaluation of the inputs being stimulated by the leadership of top management To add value to the organization from management review, top management should control the performance of realization and support processes by systematic review based on the quality management principles. The frequency of review should be determined by the needs of the organization. Inputs to the review process should result in outputs that extend beyond the effectiveness and efficiency of the quality management system. Outputs from reviews should provide data for use in planning for performance improvement of the organization
ISO 9004:2000(E) 12 5.5.3 Internal communication The management of the organization should define and implement an effective and efficient process for communicating the quality policy, requirements, objectives and accomplishments. Providing such information can aid in the organization’s performance improvement and directly involves its people in the achievement of quality objectives. Management should actively encourage feedback and communication from people in the organization as a means of involving them. Activities for communicating include, for example - management-led communication in work areas, - team briefings and other meetings, such as for recognition of achievement, - notice-boards, in-house journals/magazines, - audio-visual and electronic media, such as email and websites, and - employee surveys and suggestion schemes. 5.6 Management review 5.6.1 General Top management should develop the management review activity beyond verification of the effectiveness and efficiency of the quality management system into a process that extends to the whole organization, and which also evaluates the efficiency of the system. Management reviews should be platforms for the exchange of new ideas, with open discussion and evaluation of the inputs being stimulated by the leadership of top management. To add value to the organization from management review, top management should control the performance of realization and support processes by systematic review based on the quality management principles. The frequency of review should be determined by the needs of the organization. Inputs to the review process should result in outputs that extend beyond the effectiveness and efficiency of the quality management system. Outputs from reviews should provide data for use in planning for performance improvement of the organization. ISO9001:2000, Quality management systems – Requirements 5.5.2 Management representative Top management shall appoint a member of management who, irrespective of other responsibilities, shall have responsibility and authority that includes a) ensuring that processes needed for the quality management system are established, implemented and maintained, b) reporting to top management on the performance of the quality management system and any need for improvement, and c) ensuring the promotion of awareness of customer requirements throughout the organization. NOTE The responsibility of a management representative can include liaison with external parties on matters relating to the quality management system. ISO9001:2000, Quality management systems – Requirements 5.5.3 Internal communication Top management shall ensure that appropriate communication channels are established within the organization and that communication takes place regarding the effectiveness of the quality management system
SO9004:2000E) ISo 9001: 2000, Quality management systems-Requirements 5.6 Management review 5.6.1 General Top management shall review the organization,s quality management system, at planned intervals, to ensure its continuing suitability, adequacy and effectiveness. This review shall include assessing opportunities for improvement and the need for changes to the quality management system, including the quality policy and quality objectives Records from management reviews shall be maintained 5.6.2 Review input Inputs to evaluate efficiency as well as effectiveness of the quality management sy stem should consider the customer and other interested parties and should include status and results of quality objectives and improvement activities, status of management review action items, results of audits and self-assessment of the organization feedback on the satisfaction of interested parties, perhaps even to the point of their participation market-related factors such as technology, research and development, and competitor performance results from benchmarking activities, performance of suppliers new opportunities for improvement control of process and product nonconformities, marketplace evaluation and strategies, status of strategic partnership activities financial effects of quality related activities, and other factors which may impact the organization, such as financial, social or environmental conditions, and relevant statutory and regulatory changes Iso 9001: 2000, Quality management systems-Requirements 5.6.2 Review input The input to management review shall include information on a)results of audits, b)customer feedback c)process performance and product conformity, d)status of preventive and corrective actions, e)follow-up actions from previous management reviews, f)changes that could affect the quality management system, and g)recommendations for improvement
ISO 9004:2000(E) 13 5.6.2 Review input Inputs to evaluate efficiency as well as effectiveness of the quality management system should consider the customer and other interested parties and should include - status and results of quality objectives and improvement activities, - status of management review action items, - results of audits and self-assessment of the organization, - feedback on the satisfaction of interested parties, perhaps even to the point of their participation, - market-related factors such as technology, research and development, and competitor performance, - results from benchmarking activities, - performance of suppliers, - new opportunities for improvement, - control of process and product nonconformities, - marketplace evaluation and strategies, - status of strategic partnership activities, - financial effects of quality related activities, and - other factors which may impact the organization, such as financial, social or environmental conditions, and relevant statutory and regulatory changes. ISO 9001:2000, Quality management systems – Requirements 5.6 Management review 5.6.1 General Top management shall review the organization’s quality management system, at planned intervals, to ensure its continuing suitability, adequacy and effectiveness. This review shall include assessing opportunities for improvement and the need for changes to the quality management system, including the quality policy and quality objectives. Records from management reviews shall be maintained. ISO 9001:2000, Quality management systems – Requirements 5.6.2 Review input The input to management review shall include information on a) results of audits, b) customer feedback, c) process performance and product conformity, d) status of preventive and corrective actions, e) follow-up actions from previous management reviews, f) changes that could affect the quality management system, and g) recommendations for improvement
SO9004:2000E) 5.6.3 Review output g management review beyond ver Ity management review can be used by top management as inputs to improvement processes. Top management can use this review process as a powerful tool in the identification of opportunities for performance improvement of the organization. The schedule of reviews should facilitate the timely provision of data in the context of strategic planning for the organization. Selected output should be communicated to demonstrate to the people in the organization how the management review process leads to new objectives that will benefit the organization Additional outputs to enhance efficiency include, for example performance objectives for products and processes, formance improvement objectives for the organization, appraisal of the suitability of the organizations structure and resources strategies and initiatives for marketing, products, and satisfaction of customers and other interested loss prevention and mitigation plans for identified risks, and information for strategic planning for future needs of the organization Records should be sufficient to provide for traceability ad to facilitate evaluation of the management review process itself, in order to ensure its continued effectiveness and added value to the organization Iso9001: 2000, Quality management systems- Requirements 5.6.3 Review output The output from the management review shall include any decisions and actions related to a)improvement of the effectiveness of the quality management system and its processes, b)improvement of product related to customer requirements, and 6 Resource management 6.1 General guidance 6.1. 1 Introduction Top management should ensure that the resources essential to the implementation of strategy and the achievement of the organizations objectives are identified and made available. This should include resources for operation and improvement of the quality management system, and the satisfaction of customers and other interested parties. Resources may be people, infrastructure, work environment information, suppliers and partners, natural resources and financial resources 6.1.2 Issue to be considered Consideration should be given to resources to improve the performance of the organization, such as effective, efficient and timely provision of resources in relation to opportunities and constraints, d support faciliti intangible resources such as intellectual property, resources and mechanisms to encourage innovative continual improvement, organization structures, including project and matrix management need
ISO 9004:2000(E) 14 5.6.3 Review output By extending management review beyond verification of the quality management system, the outputs of management review can be used by top management as inputs to improvement processes. Top management can use this review process as a powerful tool in the identification of opportunities for performance improvement of the organization. The schedule of reviews should facilitate the timely provision of data in the context of strategic planning for the organization. Selected output should be communicated to demonstrate to the people in the organization how the management review process leads to new objectives that will benefit the organization. Additional outputs to enhance efficiency include, for example - performance objectives for products and processes, - performance improvement objectives for the organization, - appraisal of the suitability of the organization’s structure and resources, - strategies and initiatives for marketing, products, and satisfaction of customers and other interested parties, - loss prevention and mitigation plans for identified risks, and - information for strategic planning for future needs of the organization. Records should be sufficient to provide for traceability ad to facilitate evaluation of the management review process itself, in order to ensure its continued effectiveness and added value to the organization. 6 Resource management 6.1 General guidance 6.1.1 Introduction Top management should ensure that the resources essential to the implementation of strategy and the achievement of the organization’s objectives are identified and made available. This should include resources for operation and improvement of the quality management system, and the satisfaction of customers and other interested parties. Resources may be people, infrastructure, work environment, information, suppliers and partners, natural resources and financial resources. 6.1.2 Issue to be considered Consideration should be given to resources to improve the performance of the organization, such as - effective, efficient and timely provision of resources in relation to opportunities and constraints, - tangible resources such as improved realization and support facilities, - intangible resources such as intellectual property, - resources and mechanisms to encourage innovative continual improvement, - organization structures, including project and matrix management needs, ISO9001:2000, Quality management systems – Requirements 5.6.3 Review output The output from the management review shall include any decisions and actions related to a) improvement of the effectiveness of the quality management system and its processes, b) improvement of product related to customer requirements, and c) resource needs
SO9004:2000E) information management and technology, enhancement of competence via focused training, education and learning, development of leadership skills and profiles for the future managers of the organization, use of natural resources and the impact of resources on the environment, and planning for future resource needs ISo 9001: 2000, Quality management systems-Requirements 6 Resouree management 6.1 Provision of resources The organization shall determine and provide the resources neede a)to implement and maintain the quality management system and continually improve its effectiveness, b)to enhance customer satisfaction by meeting customer requirements 6.2 People 6.2.1 Involvement of people d quality management system, through the involvement and support of people. As an aid to achieving performance improvement objectives, the organization should encourage the involvement development of its people by providing ongoing training and career planning, by defining their responsibilities and authorities, establishing individual and team objectives, managing process performance and evaluating results facilitating involvement in objective setting and decision making recognIzing and rew by facilitating the open, two-way communication of information by continually reviewing the needs of its people, by creating conditions to encourage innovation, b ting suggestions and opinions by using measurements of its people's satisfaction, and by investigating the reasons why people join and leave the organization Iso 9001: 2000, Quality management systems -Requirements 6.2 Human resources 6.2.1 General Personnel performing work affecting product quality shall be competent on the basis of appropriate education, training, skills and experience
ISO 9004:2000(E) 15 - information management and technology, - enhancement of competence via focused training, education and learning, - development of leadership skills and profiles for the future managers of the organization, - use of natural resources and the impact of resources on the environment, and - planning for future resource needs. 6.2 People 6.2.1 Involvement of people Management should improve both the effectiveness and efficiency of the organization, including the quality management system, through the involvement and support of people. As an aid to achieving its performance improvement objectives, the organization should encourage the involvement and development of its people - by providing ongoing training and career planning, - by defining their responsibilities and authorities, - by establishing individual and team objectives, managing process performance and evaluating results, - by facilitating involvement in objective setting and decision making, - by recognizing and rewarding, - by facilitating the open, two-way communication of information, - by continually reviewing the needs of its people, - by creating conditions to encourage innovation, - by ensuring effective teamwork, - by communicating suggestions and opinions, - by using measurements of its people’s satisfaction, and - by investigating the reasons why people join and leave the organization. ISO 9001:2000, Quality management systems – Requirements 6 Resource management 6.1 Provision of resources The organization shall determine and provide the resources needed a) to implement and maintain the quality management system and continually improve its effectiveness, and b) to enhance customer satisfaction by meeting customer requirements. ISO 9001:2000, Quality management systems – Requirements 6.2 Human resources 6.2.1 General Personnel performing work affecting product quality shall be competent on the basis of appropriate education, training, skills and experience