《零售业概述》（英文版） Chapter 13 Operating A Retail Business

Personnel utilization Labor costs Employee Turnover Ramifications of poor Employees Productivity and Technology · Labor demand Unionized Employees

• Labor Costs • Employee Turnover • Ramifications of Poor Employees • Productivity and Technology • Labor Demand • Unionized Employees

Increased Productivity Hiring Process Workload forecasts Standardization and cross Training Performance standards Compensation Self-service Length of employment

• Hiring Process • Workload Forecasts • Standardization and Cross￾Training • Performance Standards • Compensation • Self-service • Length of Employment