Chief Engine officers Purs Assistant sh Chef de cuisine Assistant cruise director D. Staff Cruise ship companys staff Entertainment staff Casino staff F Crew All members of the ship's complement not mentioned above (9)The identification stripes of officers onboard The different officers onboard wears different identification stripes as follows Staff captain----------35 yellow stripes with black B Engine departme Chief engineer--------4 yellow stripes with purple
Chief purser Chief housekeeper Executive chef Cruise director C. Officers Deck officers Engine officers Pursers Doctor Radio officer Assistant head waiter Chef Sous chef Nurse Assistant housekeepers Assistant F&B manager Shore excursion manager Assistant shore excursion manager Chef de cuisine Assistant cruise director F&B trainer Stock controller D. Staff Cruise ship company’s staff Entertainment staff Shop personnel Photographers Casino staff F. Crew All members of the ship’s complement not mentioned above. (9) The identification stripes of officers onboard The different officers onboard wears different identification stripes as follows: A. Deck department Captain-----------------4 yellow stripes with black; Staff captain-----------3.5 yellow stripes with black; Chief officer-----------3 yellow stripes with black. B. Engine department Chief engineer--------4 yellow stripes with purple;
Staff engineer--------3 5 yellow stripes with purple; First engineer- 3 yellow stripes with purple C Hotel department Hotel director--------4 yellow stripes with white Chief purser----------3 yellow stripes with white; F&B manager 3 yellow stripes with white Chief housekeeper---3 yellow stripes with white D Infirmary department Assistant doctor------2 yellow stripes with red Nurse----- with re E. Cruise director The cruise director and his departments staff onboard wear no formal uniform and identification stripes, the main reasons are as follows a. Entertainment is a new program onboard b. The cruise director and his departments staff should make passengers relax and feel at ome,if their clothes are too formal, they will make passengers reserved and cant create light Exercises a. What are the general lines of authority onboard? b. F&B manager is a senior officer. isnt he c. What does stock controller do? d. What's captains identification? e.What’ s chief engineer’ s identification? f. what's hotel director 's identification? g. What's doctors identification? h. Why does cruise director wear no stripes?
Staff engineer---------3.5 yellow stripes with purple; First engineer----------3 yellow stripes with purple. C. Hotel department Hotel director--------4 yellow stripes with white; Chief purser----------3 yellow stripes with white; F&B manager--------3 yellow stripes with white; Chief housekeeper---3 yellow stripes with white. D.Infirmary department Doctor-----------------3 yellow stripes with red; Assistant doctor------2 yellow stripes with red; Nurse--------------------2 yellow stripes with red. E. Cruise director The cruise director and his department’s staff onboard wear no formal uniform and identification stripes, the main reasons are as follows: a. Entertainment is a new program onboard; b. The cruise director and his department’s staff should make passengers relax and feel at home, if their clothes are too formal, they will make passengers reserved and can’t create light atmosphere. Exercises a. What are the general lines of authority onboard? b. F&B manager is a senior officer, isn’t he? c. What does stock controller do? d. What’s captain’s identification? e. What’s chief engineer’s identification? f. What’s hotel director’s identification? g. What’s doctor’s identification? h. Why does cruise director wear no stripes?
Subject: 3. Hotel Department Onboard Time of teaching: 10 periods Aims of teaching: (1) Make students to understand the duties of the personnel of f& b department (2) Make students to understand the duties of the personnel of housekeeping department ()Make students to understand the duties of the personnel of reception (4) Make students to understand the duties of the personnel of entertainment (5)Make students to know the duties of the personnel of retail department (6) Make students to know the duties of the personnel of casino, beauty and photo departments Focal points: (1) The duties of the personnel of F b department; (2)The duties of the personnel of housekeeping department (3)The duties of the personnel of reception department (4)The duties of the personnel of entertainment department Methods of teaching: (1) Bilingual teaching (2) Combine my practical work experiences on the cruise ships, apply a to explai (3) Apply some pictures to help students to understand Process of teaching: (1)Give a few questions to review the last lessons (2)Read the new words expressions (3) Explain the text (give some practical examples to help students understand) Hotel department is a very important department of the cruise ship, the following are the different duties of different hotel officers. staff and crew. (1)F&B department The main duties of restaurant manage a Checks if b. Makes table plan;(arrange where passengers sit. c. Promotes and demotes his subordinates d Handles passengers' complaints. The main duties of assistant restaurant manas Does the same as the restaurant manager
Subject: 3. Hotel Department Onboard Time of teaching: 10 periods Aims of teaching: (1) Make students to understand the duties of the personnel of F& B department; (2) Make students to understand the duties of the personnel of housekeeping department; (3) Make students to understand the duties of the personnel of reception department; (4) Make students to understand the duties of the personnel of entertainment department; (5) Make students to know the duties of the personnel of retail department; (6) Make students to know the duties of the personnel of casino, beauty and photo departments. Focal points: (1) The duties of the personnel of F & B department; (2) The duties of the personnel of housekeeping department; (3) The duties of the personnel of reception department; (4) The duties of the personnel of entertainment department. Methods of teaching: (1) Bilingual teaching; (2) Combine my practical work experiences on the cruise ships, apply a large number of cases to explain. (3) Apply some pictures to help students to understand. Process of teaching: (1) Give a few questions to review the last lessons. (2) Read the new words & expressions. (3) Explain the text (give some practical examples to help students understand). Hotel department is a very important department of the cruise ship, the following are the different duties of different hotel officers, staff and crew. (1) F&B department A. Restaurants The main duties of restaurant manager: a. Checks if passengers are happy; b. Makes table plan; (arrange where passengers sit.) c. Promotes and demotes his subordinates; d. Handles passengers’ complaints. The main duties of assistant restaurant manager: Does the same as the restaurant manager
The main duties of head waiter. One restaurant maybe has three or four head waiters a. Is in charge of a section of the b Makes special menus; c Is content with different food requirements of passengers, d. Makes schedules. ( Usually gets up very early in the morning. The main duties of waite a Serves food b Takes passengers'order c Communicates with passengers with smile, d. Does cleaning.(Once a week, captain will inspect the cleaning very strictly. The main duties of assistant waiter. a. Collects the food from the galley b. Clears the tables. c Does more cleaning Note: Waiters or assistant waiters collect used plates Most of ships have at least two restaurants, generally they are arranged as follows Restaurant Galle Restaurant Exercises a. what are the main duties of restaurant managey b. What are the main duties of head waiter? c. What are the main duties of waiter? d. what are the main duties of assistant waiter? B. Bars The main duties of bar mana a. Checks if passengers are b. Does sales promotions c Promotes or demotes his subordinates d. Handles complaints from passengers The main duties of bartender a makes cocktails and does cocktail demonstration b. Issues requisitions and stores goods c. Communicates with passengers and makes passenger happy d. makes schedules
The main duties of head waiter: One restaurant maybe has three or four head waiters. a. Is in charge of a section of the restaurant; b. Makes special menus; c. Is content with different food requirements of passengers; d. Makes schedules. (Usually gets up very early in the morning.) The main duties of waiter: a. Serves food; b.Takes passengers’order; c. Communicates with passengers with smile; d. Does cleaning. (Once a week, captain will inspect the cleaning very strictly.) The main duties of assistant waiter: a. Collects the food from the galley; b. Clears the tables; c. Does more cleaning. Note: Waiters or assistant waiters collect used plates. Most of ships have at least two restaurants, generally they are arranged as follows: Restaurant Galley Restaurant Exercises a. What are the main duties of restaurant manager? b. What are the main duties of head waiter? c. What are the main duties of waiter? d. What are the main duties of assistant waiter? B. Bars The main duties of bar manager: a. Checks if passengers are happy; b. Does sales promotions; c. Promotes or demotes his subordinates; d. Handles complaints from passengers. The main duties of bartender: a. Makes cocktails and does cocktail demonstration; b. Issues requisitions and stores goods; c. Communicates with passengers and makes passenger happy ; d. Makes schedules
The main duties of bar steward /waiter a order erves arl Captains inspection is very strict, he even inspects the date on the can. d. c ates with The main duties of bar utility/bar boy b. Collects stores Cuts fri The main duties of wine steward a. Takes wine orders Wine knowled Exercises a. What are the main duties of bar manager? b. what are the main duties of bartender? c. What are the main duties of bar steward? d. what are the main duties of bar utility C Galley The main duties of executive chef Generally speaking, he just observes and inspects, doesn't cook by himself. a. Checks food quality b. desi c Promotes and demotes his subordinates d. Checks deliveries Sometimes gives a gala demonstration about making cake, carving, etc Note: On new ships, passengers like to visit galley, this is a very popular event onboard now The main duties of sous chef Generally speaking, there are two, three or four sous chef on the cruise ships a Does some cooking b. Is in charge of a section of the galley c. Does training in cooking and hygiene d Is in charge of the galleys hygiene The main duties of chef de part a. Does cooking in section b. Is in charge of storage
The main duties of bar steward/waiter: a. Takes drink order; b. Serves drink; c. Does cleaning; (Captain’s inspection is very strict, he even inspects the date on the can.) d. Communicates with passengers. The main duties of bar utility/bar boy: a. Does cleaning; b. Collects stores; c. Cuts fruits. The main duties of wine steward: a. Takes wine orders; b. Serves wine. (Wine knowledge is a very big subject.) Exercises a. What are the main duties of bar manager? b. What are the main duties of bartender? c. What are the main duties of bar steward? d. What are the main duties of bar utility? C.Galley The main duties of executive chef: Generally speaking, he just observes and inspects, doesn’t cook by himself. a. Checks food quality; b. Designs menus; c. Promotes and demotes his subordinates; d. Checks deliveries. Sometimes gives a gala demonstration about making cake, carving, etc. Note: On new ships, passengers like to visit galley, this is a very popular event onboard now. The main duties of sous chef Generally speaking, there are two, three or four sous chef on the cruise ships. a. Does some cooking; b. Is in charge of a section of the galley; c. Does training in cooking and hygiene; d. Is in charge of the galley’s hygiene. The main duties of chef de partie: a. Does cooking in section; b. Is in charge of storage;