Front office Operation (ID Front office functions at the 4 stages of guest cycle
Front Office Operation (II) Front office functions at the 4 stages of Guest Cycle
The guest cycle Guest transaction during a hotel stay determine the fow of business which can be divided into four stages pre-arrival---reservation 2.arrival registration 3. occupancy---occupancy services 4. departure-----check-out and history
The guest cycle • Guest transaction during a hotel stay determine the flow of business, which can be divided into four stages: • 1.pre-arrival---reservation • 2.arrival--------registration • 3.occupancy---occupancy services • 4.departure-----check-out and history
1. Pre-arrival Q: can you name some of the factors which may affect a guests choice of hotels
1.Pre-arrival • Q: can you name some of the factors which may affect a guest’s choice of hotels?
1)Factors affecting a guest's choice of hotels His previous experience with the hotel: ads recommendation from others the hotels location, rating/ price, preconception based upon the hotels name or chain affiliation The attitude. efficiency and knowledge of the front office staff may also influence a guest's decision
1)Factors affecting a guest’s choice of hotels • His previous experience with the hotel; ads.; recommendation from others, the hotel’ s location, rating/ price, preconception based upon the hotel’s name or chain affiliation. • The attitude, efficiency and knowledge of the front office staff may also influence a guest’s decision
2 )Front office function at pre-arrival stage 1. respond quickly and accurately to requests for future accommodations ---which is critical to the success of a lodging property ii. create a reservation record--- which initiates the hotel guest cycle
2)Front office function at pre-arrival stage • i. respond quickly and accurately to requests for future accommodations---which is critical to the success of a lodging property. • ii. create a reservation record--- which initiates the hotel guest cycle