Chapter 2 Reception Desk I Basie Proeedures ● registration o receiving the advance reservation ● extending stay
● registration ● receiving the advance reservation ● extending stay Basic Procedures Chapter 2 Reception Desk
Background Information Receptionist Receptionists often work for businesses like spas, doctors'offices and salons which provide services to the public. In these positions, a receptionist makes appointments, keeps track of the schedule, keeps staff members updated about their bookings for the day, and handles client records. a receptionist will also answer questions for people about the services that the business offers, and he or she typically checks people in for appointments and deals with any paperwork, Which clients may have to fill out. Receptionists are also expected to handle client payments in many cases
Background Information 1. Receptionist Receptionists often work for businesses like spas, doctors’ offices, and salons which provide services to the public. In these positions, a receptionist makes appointments, keeps track of the schedule, keeps staff members updated about their bookings for the day, and handles client records. A receptionist will also answer questions for people about the services that the business offers, and he or she typically checks people in for appointments and deals with any paperwork, which clients may have to fill out. Receptionists are also expected to handle client payments in many cases
Content Dialogues Sentences for imitation: Knowledge Tips Practical training
Content Dialogues Sentences for Imitation: Knowledge Tips Practical Training
Reservation Dialogue 1 R= Receptionist B=Bellman G= Guest) B: Good evening, sir. Welcome to Shangri-la Grand Hotel. May I help you? G: Thank you B: How many pieces of luggage do you have? G: Just this two B: Two red bags. Is that all right? G: Yes B: I'll show you to the Front Desk. This way, please G: Okay thank you R: Good evening, sir. Welcome to Shangri-la Grand Hotel. May I help you? G: Yes. I'd like to have a room in your hotel R: Do you have a reservation, sir? G: I'm afraid not I m just a walk-in R: Okay. What kind of room would you like to have? G: A standard room with one big bed for three nights R: How many of you? R: Just a moment, please Let me check the list May I have your name, please? G: Only myself
Dialogue 1 Reservation (R= Receptionist B=Bellman G= Guest ) B: Good evening, sir. Welcome to Shangri-la Grand Hotel. May I help you? G: Thank you. B: How many pieces of luggage do you have? G: Just this two. B: Two red bags. Is that all right? G: Yes. B: I’ll show you to the Front Desk. This way, please. G: Okay. Thank you. R: Good evening, sir. Welcome to Shangri-la Grand Hotel. May I help you? G: Yes. I’d like to have a room in your hotel. R: Do you have a reservation, sir? G: I’m afraid not. I’m just a walk-in. R: Okay. What kind of room would you like to have? G: A standard room with one big bed for three nights. R: How many of you? G: Only myself. R: Just a moment, please. Let me check the list. May I have your name, please?
Reservation Dialogue R= Receptionist B=Bellman G= Guest) G: John Smith me your passport and fill in this registration form? with one big bed. could you give R: Okay. Mr Smith. We have one standard room (After a short while R: Mr. Smith. You are requested to pay a deposit of 1200 RMB. How are you going to pay, in cash or by credit card? G: In cash. here you are R:Okay. Mr Smith. Here are your passport and room card. And your room number is 8618 on the 16th floor. The bellman will send your luggage to your room vish you have a good stay in our hotel goodbye G: Thank you. goodbye B: Mr. Smith Please let me show you to your room. This way, please G: Ok
Dialogue 1 Reservation (R= Receptionist B=Bellman G= Guest ) G: John Smith. R: Okay. Mr. Smith. We have one standard room with one big bed. Could you give me your passport and fill in this registration form? (After a short while) R: Mr. Smith. You are requested to pay a deposit of 1200 RMB. How are you going to pay, in cash or by credit card? G: In cash. Here you are. R: Okay. Mr. Smith. Here are your passport and room card. And your room number is 8618 on the 16th floor. The bellman will send your luggage to your room. Wish you have a good stay in our hotel. Goodbye. G: Thank you. Goodbye. B: Mr. Smith. Please let me show you to your room. This way, please. G: Ok