Hotel English
Hotel English
Chapter 1 Reservation Service Basie Procedures O telephone reservation O revising the reservation o cancel the reservation
● telephone reservation ● revising the reservation ● cancel the reservation Basic Procedures Chapter 1 Reservation Service
Background Information Nowadays hotel advance reservation business is the introduction of a computerized reservation Network linking different hotels in a hotel chain with each other, with airline seat reservation system and with the computer terminals in the offices of travel agencies thus the quest s reservation is very convenience. Guests can go simply to either agency or an airline office or to have their reservation in the Hotel they like
Background Information Nowadays Hotel advance reservation business is the introduction of a computerized reservation Network linking different hotels in a hotel chain with each other, with airline seat reservation system and with the computer terminals in the offices of travel agencies. Thus the guest’s reservation is very convenience. Guests can go simply to either agency or an airline office or to have their reservation in the Hotel they like
Dialogues Sentences for imitation: Knowledge Tips Practical Training
Dialogues Sentences for Imitation: Knowledge Tips Practical Training
Dialogue 1 Receiving a reservation (R= Receptionist O= Operator G= Guest) O: Good evening. Shangri-la Grand Hotel. May I help you? G 'd like to reserve a room O: Hold on, please. I will put you through to the reservation department R: Good morning. Room Reservations. May I help you? G: Id like to reserve a room for 2 nights R: What kind of room would you like, sir? G: I would like to have a double room R: May I have your name and phone number, please? G: John Black J-O-H-N B-L-A-C-K. And my telephone number is 008 528 382 268. R:J-O-H-nB-L-A-C-K. Mr Black. Your telephone number is 008 528 382 268 When are you going to arrive here? G: Next Monday. February 28th, I think R: Very well. I would like to confirm your reservation a double room for 2 nights from February 28th to March 1st. Am I all right? G: Absolutely. Thank you R: It,'s my honor to serve you. We are looking forward to serving you G: Thats fine good-bye R: Good-bye
Dialogue 1 O: Good evening. Shangri-la Grand Hotel. May I help you? G: I’d like to reserve a room. O: Hold on, please. I will put you through to the reservation department. R: Good morning. Room Reservations. May I help you? G: I’d like to reserve a room for 2 nights. R: What kind of room would you like, sir? G: I would like to have a double room. R: May I have your name and phone number, please? G: John Black. J-O-H-N B-L-A-C-K. And my telephone number is 008 528 382 268. R: J-O-H-N B-L-A-C-K. Mr. Black. Your telephone number is 008 528 382 268. When are you going to arrive here? G: Next Monday. February 28th, I think. R: Very well. I would like to confirm your reservation. A double room for 2 nights from February 28th to March 1st. Am I all right? G: Absolutely. Thank you. R: It’s my honor to serve you. We are looking forward to serving you G: That’s fine. Good-bye. R: Good-bye. Receiving a Reservation (R= Receptionist O= Operator G= Guest )