Dialogue 2 Receiving the Individual (R= Receptionist G=Guest R: Good evening. Welcome to Shangri-la Grand Hotel. May I help you? G: Yes. I'd like to have a room in your hotel R: Have you made a reservation with us, sir? G: Im afraid not R: What kind of room would you like to have? G: A single room Im alone R: I would like to know your departure time G: I will stay in your hotel for 2 nights. I will leave for Shanghai the day after tomorrow R: Just a moment, please. Yes, there is one on the 6th floor facing the street G: Could you change another one for me i like to have a sleep since I feel kind of tired I'm afraid the room facing the street is noisy
Dialogue 2 ( R= Receptionist G=Guest ) Receiving the Individual R: Good evening. Welcome to Shangri-la Grand Hotel. May I help you? G: Yes. I’d like to have a room in your hotel. R: Have you made a reservation with us, sir? G: I’m afraid not. R: What kind of room would you like to have? G: A single room. I’m alone. R: I would like to know your departure time. G: I will stay in your hotel for 2 nights. I will leave for Shanghai the day after tomorrow. R: Just a moment, please. Yes, there is one on the 6th floor facing the street. G: Could you change another one for me. I like to have a sleep since I feel kind of tired. I’m afraid the room facing the street is noisy
Dialogue 2 Receiving the Individual (R= Receptionist G=Guest R: Okay. There's one on the same floor G: How much is it? R: 380 RMB per night G: Sounds good. I'll take it R:May I have your passport, please? And could you fill in the registration form? G: Okay (The receptionist checks the passport and the form) R: Here's your passport. How are you going to pay, in cash or by credit card? G: In cash R: Here is the room card. Wish you have a good stay in our hotel G: Thank you
Dialogue 2 ( R= Receptionist G=Guest ) Receiving the Individual R: Okay. There’s one on the same floor. G: How much is it? R: 380 RMB per night. G: Sounds good. I’ll take it. R: May I have your passport, please? And could you fill in the registration form? G: Okay. (The receptionist checks the passport and the form) R: Here’s your passport. How are you going to pay, in cash or by credit card? G: In cash. R: Here is the room card. Wish you have a good stay in our hotel. G: Thank you
Dialogue 3 Receiving the Advance Reservation (R= Receptionist G=Guest) R:Good evening, sir. Welcome to Shangri-la Grand Hotel. May I help you? G: Yes. I want to have a room in your hotel here R: Have you made a reservation, sir? G: Yes. I've booked a room in your hotel R: May I have your name, please G: Allan Scott R:Wait a moment, please After checking the list) Sorry to have kept you waiting, Mr. Scott. Yes. We do have your reservation. You have booked a single room from today to december 15th for 3 nights. The rate of the room is 380 RMB per night. Am I correct? G: Yes. That s all right R: Could you let me have a look at your passport And would you please fill in this egistration form? G: No problem Here you are R: Thank you
Dialogue 3 ( R= Receptionist G=Guest ) Receiving the Advance Reservation R: Good evening, sir. Welcome to Shangri-la Grand Hotel. May I help you? G: Yes. I want to have a room in your hotel here. R: Have you made a reservation, sir? G: Yes. I’ve booked a room in your hotel. R: May I have your name, please? G: Allan Scott. R: Wait a moment, please. (After checking the list) Sorry to have kept you waiting, Mr. Scott. Yes. We do have your reservation. You have booked a single room from today to December 15th for 3 nights. The rate of the room is 380 RMB per night. Am I correct? G: Yes. That’s all right. R: Could you let me have a look at your passport? And would you please fill in this registration form? G: No problem. Here you are. R: Thank you
Dialogue 3 Receiving the Advance Reservation (R= Receptionist G=Guest (After a short while R: Thank you. Mr. Scott. Here is your passport. And you should pay a 800 RMB deposit. How would you like to pay, in cash or by credit card? G: In cash. Here you are R: Thank you. Mr. Scott. Here is your room card. Wish you have a good stay in our hotel G: Goodbye
Dialogue 3 ( R= Receptionist G=Guest ) Receiving the Advance Reservation (After a short while) R: Thank you. Mr. Scott. Here is your passport. And you should pay a 800 RMB deposit. How would you like to pay, in cash or by credit card? G: In cash. Here you are. R: Thank you. Mr. Scott. Here is your room card. Wish you have a good stay in our hotel. G: Goodbye
Dialogue 4 Receiving a travel group R= Receptionist G= Guest) R: Good evening Welcome to Shangri-la Grand Hotel. May I help you G: Yes. I'm John White, the tour leader of American Happiness Trave Service. We have a reservation with your hotel R: Just a minute, please Let me check the list (After checking the list) Yes. Mr White. We do have your reservation you have reserved 18 double rooms for 3 nights is that all right? G: Yes R: Have you got a group visa, mr. White? G: Yes here you are R: Thank you. and could you fill in the registration form please? G: Okay
Dialogue 4 ( R= Receptionist G= Guest ) Receiving a travel group R: Good evening. Welcome to Shangri-la Grand Hotel. May I help you? G: Yes. I’m John White, the tour leader of American Happiness Travel Service. We have a reservation with your hotel. R: Just a minute, please. Let me check the list. (After checking the list) Yes. Mr. White. We do have your reservation. You have reserved 18 double rooms for 3 nights. Is that all right? G: Yes. R: Have you got a group visa, Mr. White? G: Yes, here you are. R: Thank you. And could you fill in the registration form, please? G: Okay