objectives This unit deals with how to take notes in business contexts, how to summarize conversations and how to plan and write reports. It's a unit which can be used either as an introduction for students with little experience in report- and summary writing

Objectives When the learners finish learning this unit, they should be able to explain leisure and entertainment possibilities to a visitor. know how to make offers know how to thank people

Objectives When the learners finish learning this unit, they should be able to show visitors around a company or factory *warn visitors of dangers while in factories describe recent events in a company

Objectives When the learners finish learning this unit, they should be able to: acquire skills required in writing tasks

Objectives Focus Warm up 18. Making predictions 18. 2 Talking about the future 18. 3 Changing the way we work Sum-up Assi gnments

Objectives When the learners finish learning this unit, they should be able to deal with problems and clients when placing orders (and trying to rectify them) complain and apologize know how to use present progressive tense to describe future arrangements

A. What do you say? This is controlled review of the main functional language points from the previous four units. 1. Introduce the activity; ask learners how to make a prediction to elicit what they remember. 2. Alone or in pairs, learners match the remaining functions to the actual words. 3. Check their answers and then elicit alternatives for each function

Objectives When the learners finish learning this unit they should be able to be aware of cultural differences in the area of hospitality and invitations make invitations accept or decline invitations

1 Introduce the activity. Q1: How to make a suggestion? 2. Alone or in pairs, learners match the remaining functions to the actual words. 3. Check their answers and then elicit alternatives for each function

Objectives When the learners finish learning this unit they should be able to book accommodation describe products and order taking