Chapter Nine Checking Out
Chapter Nine Checking Out
Learning ContentsLearning ObjectivesSection1Pre-Class ActivitiesSection2In-classLearningSection3After-class LearningSection4
Learning Contents Learning Objectives Pre-Class Activities In-class Learning After-class Learning ▪ Section 1 ▪ Section 2 ▪ Section 3 ▪ Section 4
SectionOneLearningObjectives:Askthe studentsto grasptipsof“Hotel Front Desk Etiquette
Section One Learning Objectives： Ask the students to grasp tips of “Hotel Front Desk Etiquette
Section TwoPre-class LearningSEC1case StudySEC2Such Service Words(This is happening in lunchtime between a Chinese waitress and an oldguest from Taiwan with an emptybowl beforethe old man.)SEC3Thewaitress:您好，先生！The old man: How do you do!Thewaitress：请问老先生，您还要饭吗？SEC4The old man:Girl, I'm over 70 yeras this year.I can earn my own living soI haven't begged forfood for a wholeyear.Thewaitress:那先生您完了吗？The old man:What ? I'm hale and hearty. I'll not die at once.Thewaitress:先生，您错了。The old man:Am I wrong? Why? Yes, I am wrong. I shouldn't be in thishotel!
Section Two SEC 2 SEC 3 SEC 4 SEC 1 Pre-class Learning case Study: Such Service Words （ This is happening in lunch time between a Chinese waitress and an old guest from Taiwan with an empty bowl before the old man.） The waitress: 您好，先生！ The old man: How do you do！ The waitress: 请问老先生，您还要饭吗？ The old man: Girl, I’m over 70 yeras this year.I can earn my own living so I haven’t begged for food for a whole year. The waitress: 那先生您完了吗？ The old man: What ? I’m hale and hearty. I’ll not die at once. The waitress: 先生，您错了。 The old man: Am I wrong? Why? Yes, I am wrong. I shouldn’t be in this hotel！
Section TwoQuestion orcase StudySEC1Canyoudescribe the old man'sfeeling?Doyouthink the waitressis rude?SEC2If youwerethe waitress,whatwould you servethe oldman?More materials for the pre-class learningSEC3Hotelsareofteninvolvedinbusiness affairs.Ahotelisa building for public accommodation thatfurnisheslodging andusuallyprovidesmeals,beverages,andSEC4many personal services.Hotels often provideentertainment,roomsformeetings,banquets,orballs;shops ofvariouskinds;commodious lobbies;andcafes.bars,and restaurants.Commercial hotelsresorthotels,residential hotels and motels havebeendeveloped fastto catertothevariedneedsoftoday'straveling public.At the same time,hotel chains haveestablished themselves as the dominant force intheindustry
Section Two SEC 2 SEC 3 SEC 4 SEC 1 Question or case Study: Can you describe the old man’s feeling? Do you think the waitress is rude? If you were the waitress,what would you serve the old man? More materials for the pre-class learning: Hotels are often involved in business affairs. A hotel is a building for public accommodation that furnishes lodging and usually provides meals, beverages, and many personal services. Hotels often provide entertainment, rooms for meetings, banquets, or balls; shops of various kinds; commodious lobbies; and cafes, bars, and restaurants. Commercial hotels, resort hotels, residential hotels and motels have been developed fast to cater to the varied needs of today’s traveling public. At the same time, hotel chains have established themselves as the dominant force in the industry