Potential Processes for Changing Business Procedures(5 /5) Process standardization Business processes are defined and standardized to provide consistent, predictable and repeatable performance Business processes may be standardized to satisfy legal requirements and to provide documentation for iso 9000 certification or other certification standards Business process modeling can be used to identify standardized processes and to document the standardized business processes. Business Process Analysis and Modeling 2/2/202
Potential Processes for Changing Business Procedures (5/5) 11 Business Process Analysis and Modeling 2/2/2021 Process standardization. Business processes are defined and standardized to provide consistent, predictable and repeatable performance. Business processes may be standardized to satisfy legal requirements and to provide documentation for ISO 9000 certification or other certification standards. Business process modeling can be used to identify standardized processes and to document the standardized business processes
Why to understand business processes? Clients ask the following questions: How much does it Cost? )2. How much Time does it take? 3. How many what Resources are required 4. How to solve additional Problems Remove bottlenecks Further analysis using root cause techniques Rate customer satisfaction and overall process quality Calculate Return on Investment Increase overall process compliance Understand and optimize anything else, depending needs Llle claire Monitor your business processes to ptimize corporate business pertormance Process Analysts Business Process Analysis and Modeling 2/2/202
Why to understand business processes? 12 Business Process Analysis and Modeling 2/2/2021 Identify and understand business strengths for sustainable competitive advantage Identify process weaknesses and seek for improvements and/or automation See what you do end‐to‐end, and what you do not need to do anymore Gain insights into resource allocations, cost and time behavior of your business operations Simulate business change before running the change Monitor your business processes to optimize corporate business performance Clients ask the following questions: 1. How much does it Cost? 2. How much Time does it take? 3. How many & what Resources are required? 4. How to solve additional Problems? • Remove bottlenecks • Further analysis using root cause techniques • Rate customer satisfaction and overall process quality • Calculate Return on Investment • Increase overall process compliance • Understand and optimize anything else, depending on your special needs Process Owners Process Analysts
Agenda The roles of business Process analysis E Business Process Modeling Diagrams to model Business processes Business Analysis and Modeling Approaches Methodology selection Business process performance Kpls A framework for determining what metrics Estimating and demonstrating rol on BPM How to estimate the rol on bpm References 13 Business Process Analysis and Modeling 2/2/202
Agenda The Roles of Business Process Analysis Business Process Modeling Diagrams to Model Business Processes Business Analysis and Modeling Approaches Methodology Selection Business Process Performance KPIs A framework for determining what metrics Estimating and demonstrating ROI on BPM How to Estimate the ROI on BPM References 13 Business Process Analysis and Modeling 2/2/2021
Business process discovery vs Business Process Modeling Business Process Discovery Business Process Modeling Business Process Discovery provides a Business process modeling refers to the graphical representation of the flow of a ddition of operational data into the business process. It depicts a set of flow of activities. It includes data such as activities that represent the alternative the resources required to perform a routes that the flow of execution can task and their timetables to work, the task duration and associated direct and indirect costs The primary purpose of BPD is to The primary purpose of process document the business process. odeling is to conduc This can be done for the current state analysis in order to understand the in order to satisfy audit requirements costs, bottlenecks and resource or to help educate future operations constraints of a process. The analysis after major changes have taken place conducted in turn is used to justify a To-Be future state of process Business process modeling leads into This can be done manually, or withthe Business Process Analysis to help of tools optimize business further optimize business processes. processes. usiness Process Analysis and Modeling 2/2/202
Business Process Discovery vs. Business Process Modeling 14 Business Process Analysis and Modeling 2/2/2021 Business Process Discovery Business Process Discovery provides a graphical representation of the flow of a business process. It depicts a set of activities that represent the alternative routes that the flow of execution can take The primary purpose of BPD is to document the business process. This can be done for the current state in order to satisfy audit requirements or to help educate future operations after major changes have taken place This can be done manually, or withthe help of tools optimize business processes. Business Process Modeling Business process modeling refers to the addition of operational data into the flow of activities. It includes data such as the resources required to perform a task and their timetables to work, the task duration and associated direct and indirect costs. The primary purpose of process modeling is to conduct objective analysis in order to understand the costs, bottlenecks and resource constraints of a process. The analysis conducted in turn is used to justify a To‐Be future state of process. Business process modeling leads into Business Process Analysis to further optimize business processes
What is a model? a model serves as an abstraction of the item being built Engineers, architects, and other professionals who build complex structures or systems create models Sometimes the models are physical Scaled mock-ups of airplanes houses or autos Sometimes the models are less tangible Financial models, market trading simulations, electrical circuit diagrams Business analysts build business process models Structure charts, or simple block diagrams with arrows, are often used on whiteboards Traditional flow charts are a common method for representing the paths of a process Analysis requires additional process details to be added to the process mode. Business Process Analysis and Modeling 2/2/202
What is a model? 15 Business Process Analysis and Modeling 2/2/2021 A model serves as an abstraction of the item being built. Engineers, architects, and other professionals who build complex structures or systems create models. Sometimes the models are physical. Scaled mock-ups of airplanes, houses, or autos Sometimes the models are less tangible. Financial models, market trading simulations, electrical circuit diagrams Business analysts build business process models. Structure charts, or simple block diagrams with arrows, are often used on whiteboards. Traditional flow charts are a common method for representing the paths of a process. Analysis requires additional process details to be added to the process model