Business process analysis and Modeli eling Li lan fu The school of software and microelectronics Peking University No 24 Jinyuan RD, Beijing 102600, PR China 2009教育部-IBM精品课程:面向服务的业务流程管理 Business Process Analysis and Modeling 2/2/202
Business Process Analysis and Modeling 2009 教育部-IBM精品课程:面向服务的业务流程管理 LianYu The School of Software and Microelectronics Peking University No.24 Jinyuan RD, Beijing 102600, P.R. China 1 Business Process Analysis and Modeling 2/2/2021
Agenda The roles of business Process analysis Business Process Modeling Diagrams to model Business processes Business Analysis and Modeling Approaches Methodology selection Business process performance Kpls A framework for determining what metrics Estimating and demonstrating rol on BPM How to estimate the rol on bpm References Business Process Analysis and Modeling 2/2/202
Agenda The Roles of Business Process Analysis Business Process Modeling Diagrams to Model Business Processes Business Analysis and Modeling Approaches Methodology Selection Business Process Performance KPIs A framework for determining what metrics Estimating and demonstrating ROI on BPM How to Estimate the ROI on BPM References 2 Business Process Analysis and Modeling 2/2/2021
Business Process Analysis The purpose of Business Process Analysis(BPA)is to enable organizations to model and analyze their business processes. Armed with this information, business analysts can gain insight into complex business problems and begin to make recommendations for how solve them Here are some typical examples of business problems for which a business process approach is relevant:( Next slide) Business Process Analysis and Modeling 2/2/202
Business Process Analysis The purpose of Business Process Analysis (BPA) is to enable organizations to model and analyze their business processes. Armed with this information, business analysts can gain insight into complex business problems and begin to make recommendations for how solve them. Here are some typical examples of business problems for which a business process approach is relevant: (Next slide) 3 Business Process Analysis and Modeling 2/2/2021
Typical Examples Diagnosing the root cause for a known process problem, such as 9 finding out why the warranty process takes so long ample 2. Finding unknown weaknesses and bottlenecks in existing processes, such as the claims process(insurance) or the warranty process manufacturing the way forward 3. Understanding the interrelations and integration of hundreds of data and document components such as in the clinical trials process(pharmaceutical industry) 4. Creating standard processes for supply chain interactions(e. g application of SCOR methodology) 5. Converging multiple parallel processes, performed by different departments, to a single enterprise-side standard process 6. Preparing for package implementation, specifically to perform a gap analysis of the new package relative to current business requirements 7. Generating functional requirements that can be given to developers of a new custom-built system 8. Designing the business logic of a process that will be automated using commercial BPMS products Business Process Analysis and Modeling 2/2/202
Typical Examples 4 Business Process Analysis and Modeling 2/2/2021 1. Diagnosing the root cause for a known process problem, such as finding out why the warranty process takes so long. 2. Finding unknown weaknesses and bottlenecks in existing processes, such as the claims process (insurance) or the warranty process (manufacturing) 3. Understanding the interrelations and integration of hundreds of data and document components, such as in the clinical trials process (pharmaceutical industry) 4. Creating standard processes for supply chain interactions (e.g., application of SCOR methodology) 5. Converging multiple parallel processes, performed by different departments, to a single enterprise-side standard process 6. Preparing for package implementation, specifically to perform a gap analysis of the new package relative to current business requirements 7. Generating functional requirements that can be given to developers of a new custom-built system 8. Designing the business logic of a process that will be automated using commercial BPMS products
The Role of Business Process Analysis Business process analysis and modeling is an effective tool to help utilities modify their business processes to improve efficiency and to effectively use their information technology. The coordination and alignment of the business processes with the supporting information management technology offers the greatest opportunity for improving the business operations. Business Process Analysis and Modeling 2/2/202
The Role of Business Process Analysis Business process analysis and modeling is an effective tool to help utilities modify their business processes to improve efficiency and to effectively use their information technology. The and of the business processes with the supporting information management technology offers the greatest opportunity for improving the business operations. 5 Business Process Analysis and Modeling 2/2/2021