Dialogue 5 Cancel the Reservation (R= Receptionist G= Guest) R: Good morning. Changcheng Grand Hotel. Room Reservations. May I help you G: Id like to cancel a reservation since my schedule for the following days has been changed R: Thats ok. Could you tell me under whose mane was the reservation made? G: Black. B-L-A-C-K R: And what was the date of the reservation G: From June 20th to June 23rd for 3 nights R: EXcuse me, but is the reservation for yourself or for another party? G: It's for the General Manager in my company R: Well. May I have your name and phone number, please G: Yes, it's Jennifer Green, and my number is 838 638 29 R: Thank you, ma'am. I will cancel Mr. Black's reservation for June 20th for 3 nights. My name is Rachel Wu and we look forward to another chance to serve ou G: Thank you all the same Miss Wu R: It's my pleasure. Good-bye
(R= Receptionist G= Guest ) R: Good morning. Changcheng Grand Hotel. Room Reservations. May I help you? G: I’d like to cancel a reservation since my schedule for the following days has been changed. R: That’s ok. Could you tell me under whose mane was the reservation made? G: Black. B-L-A-C-K. R: And what was the date of the reservation? G: From June 20th to June 23rd for 3 nights. R: Excuse me, but is the reservation for yourself or for another party? G: It’s for the General Manager in my company. R: Well. May I have your name and phone number, please? G: Yes, it’s Jennifer Green, and my number is 838 638 29. R: Thank you, ma’am. I will cancel Mr. Black’s reservation for June 20th for 3 nights. My name is Rachel Wu and we look forward to another chance to serve you. G: Thank you all the same, Miss Wu. R: It’s my pleasure. Good-bye. Dialogue 5 Cancel the Reservation
Dialogue 6 No empty Rooms (R= Receptionist G= Guest) R: Room Reservations. Good evening. May I help you? G: Yes. I'd like to reserve a single room for August 5th R: Just a moment, please. I'm sorry, sir. We are fully booked on that date G: Oh What a pity R: Is it possible for you to change your reservation date? G: No That' s not possible R: Would you like us to put you on our waiting list and call you in case we have a cancellation? G: That's very kind of you. But could you recommend me another hotel which won't be full up? R: Yes, of course Where would you rather like to be in the downtown or in the suburbs G: In the downtown. Because the main part of my schedule is in the downtown G: In that case, I would suggest that you try International hotel G: Do you know what the rate per night for a single room is there? R: It will be 380 RMB per night G: I see. One last thing could you give me the telephone number? R: Yes. It's 838 2666. Shall I call the hotel for you now? G: No I'll do it myself. Thank you very much for your help. Good-bye R: Good-bye And thank you for calling us
Dialogue 6 (R= Receptionist G= Guest ) R: Room Reservations. Good evening. May I help you? G: Yes. I’d like to reserve a single room for August 5th. R: Just a moment, please. I’m sorry, sir. We are fully booked on that date. G: Oh. What a pity. R: Is it possible for you to change your reservation date? G: No. That’s not possible. R: Would you like us to put you on our waiting list and call you in case we have a cancellation? G: That’s very kind of you. But could you recommend me another hotel which won’t be full up? R: Yes, of course. Where would you rather like to be, in the downtown or in the suburbs? G: In the downtown. Because the main part of my schedule is in the downtown. G: In that case, I would suggest that you try International hotel. G: Do you know what the rate per night for a single room is there? R: It will be 380 RMB per night. G: I see. One last thing, could you give me the telephone number? R: Yes. It’s 838 2666. Shall I call the hotel for you now? G: No. I’ll do it myself. Thank you very much for your help. Good-bye. R: Good-bye. And thank you for calling us. No empty Rooms
Sentences for Imitation 1. Good morning. Room Reservations. May I help you? 2. It's my honor to be at your service 3. Could you tell me under whose name was the reservation made? 4. Thank you for your waiting, ma am 5. How many of your people? 6. For which date? 7. Im sorry, sir. We are fully booked on that date 8. I really appreciate your help
Sentences for Imitation: 1. Good morning. Room Reservations. May I help you? 2. It’s my honor to be at your service. 3. Could you tell me under whose name was the reservation made? 4. Thank you for your waiting, ma’am. 5. How many of your people ? 6. For which date? 7. I’m sorry, sir. We are fully booked on that date. 8. I really appreciate your help
Knowledge Tips 酒店房间种类 单间房一般是由一间面积为16-20m2的房间,内有卫生间和其他附属设备组 成。房内设一张单人床的叫单人间,这样的房间适合商务旅游的单人住用。 双人间(标准)房内设两张单人床或一张双人床的叫,这样的房间适合住两 位客人和夫妻同住,适合旅游团体住用。 套间房是由两间或两间以上的房间(内有卫生间和其他附属设施)组成。 双套间:一般是连通的两个房间。一间是会客室,一间是卧室。卧室内设两 张单人床或一张双人床。这样的房间适合夫妻或旅游团住用。 组合套间:这是一种根据需要专门设计的房间,每个房间都有卫生间。有的 由两个对门的房组成;有的由中间有门有锁的隔壁两个房间组成;也有的由相邻 的各有卫生间的三个房间组成。 多套间:由三至五间或更多房间组成,有两个卧室各带卫生间还有会客室、 餐厅、办公室及厨房等,卧室内设特大号双人床。 高级套间:由七至八间房组成的套间,走廊有小酒吧。两个卧室分开,男女 卫生间分开,设有客厅、书房、会议室、随员室、警卫室、餐厅厨房设施,有的 还有室内花园。 立体套间:由楼上、楼下两层组成,楼上为卧室,面积较小,设有两张单人 床或一张双人床。楼下设有卫生间和会客室,室内有活动沙发,同时可以拉 床
单间房一般是由一间面积为16~20m2的房间，内有卫生间和其他附属设备组 成。 房内设一张单人床的叫单人间，这样的房间适合商务旅游的单人住用。 双人间（标准）房内设两张单人床或一张双人床的叫，这样的房间适合住两 位客人和夫妻同住，适合旅游团体住用。 套间房是由两间或两间以上的房间（内有卫生间和其他附属设施）组成。 双套间：一般是连通的两个房间。一间是会客室，一间是卧室。卧室内设两 张单人床或一张双人床。这样的房间适合夫妻或旅游团住用。 组合套间：这是一种根据需要专门设计的房间，每个房间都有卫生间。有的 由两个对门的房组成；有的由中间有门有锁的隔壁两个房间组成；也有的由相邻 的各有卫生间的三个房间组成。 多套间：由三至五间或更多房间组成，有两个卧室各带卫生间还有会客室、 餐厅、办公室及厨房等，卧室内设特大号双人床。 高级套间：由七至八间房组成的套间，走廊有小酒吧。两个卧室分开，男女 卫生间分开，设有客厅、书房、会议室、随员室、警卫室、餐厅厨房设施，有的 还有室内花园。 立体套间：由楼上、楼下两层组成，楼上为卧室，面积较小，设有两张单人 床或一张双人床。楼下设有卫生间和会客室，室内有活动沙发，同时可以拉开当 床。 酒店房间种类 Knowledge Tips
Practical Training I Listen to the following recording and complete the dialogue ( R= Receptionist G= Guest R: Good evening, sir. Shangri-la Grand Hotel. Room reservations. May I help you? G: Yes. I'd like to reserve a single room in your hotel R: For which date? G: From this Friday to Sunday R: From this friday to Sunday That' s from June 6th to 8th. Wait a moment, please I am going to check the list. Sorry, sir The single rooms are not available on these days. How about a double room? G: I'd like to stay in your hotel. Okay. a double room is not bad R: May I have your name and phone number, please? G: John Smith. My phone number is 838 855 38 R: Mr. Smith Your phone number is 838 855 38. Am I correct? G: Yes, absolutely. Thank you. Goodbye R: It's my pleasure. Mr. Smith. We are looking forward to serving you
I. Listen to the following recording and complete the dialogue: Practical Training ( R= Receptionist G= Guest ) R: Good evening, sir. Shangri-la Grand Hotel. ______________________ G: Yes. _________________________________ R: For which date? G: From this Friday to Sunday. R: From this Friday to Sunday. That’s from June 6th to 8th. Wait a moment, please. I am going to check the list. Sorry, sir. ________________________________________ How about a double room? G: I’d like to stay in your hotel. Okay. A double room is not bad. R: ___________________________________________ G: John Smith. My phone number is 838 855 38. R: Mr. Smith. Your phone number is 838 855 38. Am I correct? G: Yes, absolutely. Thank you. Goodbye. R: It’s my pleasure. Mr. Smith. _______________________________ Room reservations. May I help you? I’d like to reserve a single room in your hotel. The single rooms are not available on these days. May I have your name and phone number, please? We are looking forward to serving you