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Contents Warming Up Text Words Phrases Language Points Exercises Extension Activities Active Reading 1
1 2 3 4 5 6 Active Reading1
Warming Up Etiquette of Restaurant Complaining Listen to the passages and I answer the i following questions. 1.How to handle a competent but aloof waiter? It is unnecessary to contact the manager if you've had a mostly pleasant dining experience.Maybe the waiter is on an off day. 2.How to handle a friendly but incompetent waiter? Show your patience,and be helpful to remind the waiter of what you have ordered.If your help doesn't work,let him know and give him a chance to fix it. Script Script 2 More
Etiquette of Restaurant Complaining Listen to the passages and answer the following questions. 1. How to handle a competent but aloof waiter? 2. How to handle a friendly but incompetent waiter? Warming Up It is unnecessary to contact the manager if you've had a mostly pleasant dining experience. Maybe the waiter is on an off day. Show your patience, and be helpful to remind the waiter of what you have ordered. If your help doesn’t work, let him know and give him a chance to fix it. Script 1 Script 2
Warming Up How to Handle a Competent But Aloof Server? Other times you may run across a waiter who though competent-is in the midst of a Terrible,Horrible,No Good,Very Bad Day and your pleasure is low on his check list.These people can generally pull off an acceptable service experience,despite being indifferent to how they come across.I believe it is unnecessary to contact the manager if you've had a mostly pleasant dining experience-everyone has an off day.Just imagine if your worst day at work was made worse by the fact that someone had "told on you"to the boss.And granted,there really isn't any excuse for doing one's job poorly,but let's face it,sometimes it just happens. End
How to Handle a Competent But Aloof Server? Other times you may run across a waiter who – though competent – is in the midst of a Terrible, Horrible, No Good, Very Bad Day and your pleasure is low on his check list. These people can generally pull off an acceptable service experience, despite being indifferent to how they come across. I believe it is unnecessary to contact the manager if you've had a mostly pleasant dining experience – everyone has an off day. Just imagine if your worst day at work was made worse by the fact that someone had “told on you” to the boss. And granted, there really isn't any excuse for doing one’s job poorly, but let’s face it, sometimes it just happens. Warming Up
Warming Up 回 How to Handle a Friendly But Incompetent Waiter? There is the possibility that you will have a waiter who is as pleasant as can be but-try as he might-the poor soul really has no business being in a waiter.This fella deserves as much patience as you can master because he clearly does care about you and your service,but he simply isn't good at the job.There may be several causes for this:foremost,the person may be new and has not yet grown into the position.Having worked in the business,I know that it takes a little time to catch the rhythm in a restaurant-some very good servers start off rocky. More
How to Handle a Friendly But Incompetent Waiter? There is the possibility that you will have a waiter who is as pleasant as can be but – try as he might – the poor soul really has no business being in a waiter. This fella deserves as much patience as you can master because he clearly does care about you and your service, but he simply isn’t good at the job. There may be several causes for this: foremost, the person may be new and has not yet grown into the position. Having worked in the business, I know that it takes a little time to catch the rhythm in a restaurant – some very good servers start off rocky. Warming Up