Hold the line please Unit 2 Task 3 Complete the sentences with words from the list below. Use each word once only 1 Isn't that 423884? I think that's what I 2No, this isn't her… I'll transfer you back to 3I' m sorry to have………you 4 He' s out of the office at the moment. You'll get him if you call 5 Ive lost their new number I'll have to call . 6 You might find what you want if you look on the 7 Sorry to keep you waiti on a bit longer while I try to find her me the area for Hamburg? 9 Im now in a position to he arrangements 10 Can we reschedule the for next week? Task 4 Choose the best responses. 1 Can you put me through to Georg Stiess, please? a ill see if he's in his office at the moment. b I've got the wrong number c I'll check again 2 Isn't that Seattle, then ber has cha b No, you must have the wrong area code c Sorry, I may have dialled the wrong extension 3 You asked me to confirm their email address a Yes, that's the most likely one. b Yes, let me just write it de t
Unit 2 Hold the line please 4 No, this isnt an insurance company a I'm sorry to have bothered you b I'll call again later c Can you put me through to Galina Klimov, please? 5 Mr Chan asked me to call this morning a Sorry, you've got the wrong name b do you know the area code? cIm afraid there's nobody with that name here 6 We can let you know what the alternatives are ank you. I know them b Thanks. I'm glad that's OK now c Thanks. I can order what we need then Task 5 2( Listen to the phone conversation and complete the table Person wanted Company wanted You will find the t apescript on page S What to say-what to expect Read these useful sentences and make sure you understand them. Use a dictionary to help you if Making and confirming arrangements Person calling Person called I'll email you the details I'll fax you to confirm all the arrangements Can I get back to you to confirm those details? ight, Ive got the details you were asking about You asked me to call back to let you know if the terms were acceptable Weve discussed possible dates for the meeting, and next Thursday lay would suit us all u mana th T'll put everything we've discussed in writing and copy it to the relevant people About the delivery times-the earliest date we can manage is 1st May When you ve checked things at your end, could you let me know, please? There will be a car to collect you from the airport when you arrive
Hold the line, please Unit 2 Task 6 Listen to the phone conversation and caer’ s name Person called Reason for calling Listen again and answer the question I Why is the consignment a little delayed? 2 How many containers are in the shipment? 3 Why will Frank Patterson probably not visit Italy in this half of You will find the tapescript on page 81 Task 7 al'e You would like to renew the insurance on your car. You ring the insurance company. Listen to the choices on the recorded menu and tick the appropriate box in order to speak to someone in the ht department 1口2口3口4口 Listen again and answer the questions 2 What number do you press if you want to make a claim nent 1 What number do you press if you want to ask about payme 3 If you have a different query, what should you do? inI.1u282
Unit 2 Hold the line, please Task 8 Complete these two conversations with sentences from the list below. Use each sentence once only B: Hello. Could I speak to Joelle Duval, please B: Linda Topley B: She said she'd be in all morning A:4 C: Joelle Duval speaking C: Oh, yes, thank you, it's about D: Carl Anderson E:6 D: Lindberg, did you say? D: There's no one here with that name D: Well, this is 897413 E:9 D: That's all right. Goodby a Yes, that's right b You asked me to call as soon as possible c Hold the line, please, and I 'll see if she's there d Who's calling, please? e Oh, isn't there? I thought I'd dialled 897412 f Could I speak to Ingrid Lindberg, please? g Right h International Recruitment Services, good morning i Oh, I'm very sorry. I must have dialled the wrong number
e lIne, please Unit 2 Language stud Task 9 Asking questions Study these examples of how to make questions You want to know where the nearest payphone is Where's the nearest payphone Howe do you spell,o ell Find out how leone s name Now make questions in a similar way. 1 Find out when ms gonzalez will be back 2 You'd like to know why the sales office hasn't called 3 Find out when the manager normally arrives at the office. 4 You want to know why the documents have been delayed Find out the number to dial for Directory Enquiries 6 You'd like to know where someone is phoning from 7 You need to know a convenient time to ring someone back 8 Find out why the meeting has been postponed and what date Task 10 Note-taking (1) 40.4 替”: It is often necessary,to take notes during phone conversations can do thiss by shortening words, like daysfof the week, andusing abbreviations the a other understand them too The following areoftemusef e.g(Latin: exempli gratia)=for. example. .:*. MD Managing Ethat is: like C=a6 out; approximately.到考 Fr@=at cf =compare with niv(versus)=against it t a.m. =morning &=and pl/pls= please! 1922: 3::1 E !- eve = evening no=numbert an4:12 2r.: :'A Rewrite these notes in full sentences 1 Meet Rosalia Tues 3 p.m 2 Send Mauro info re sales figs asap 3 Can sb go to HQ on Thurs am? 4 Urgent meeting Mon a m re sales stock figs 5 Ring gina asap - nb out after 2