Discussion Do you know how many tasks the procurement manager is responsible for? Is it too much? Or just perfect? Do you know how many person is involved in order decision Do you know how many steps in order processing? Do you know how long it takes from order accepting to completing Are you sure the business is effectively organized? Is the sales manager capable of his job? Is he satisfied? How to manage all the information? Introduction to Business Process Management 1/30/202
Discussion 11 Introduction to Business Process Management 1/30/2021 Do you know how many tasks the procurement manager is responsible for? Is it too much? Or just perfect?! Do you know how many person is involved in order decision? Do you know how many steps in order processing? Do you know how long it takes from order accepting to completing? Are you sure the business is effectively organized? Is the sales manager capable of his job? Is he satisfied? …….. How to manage all the information?
Agenda Businesses and business processes → Business Innovation and process Improvement Business Process Management(BPM) Business Process Management life-cycle Design, Modeling, Execution, Monitoring, Optimization BPM and IBM SOA Lifecycle Summary References Introduction to Business Process Management 1/30/202
Agenda Businesses and Business Processes Business Innovation and Process Improvement Business Process Management (BPM) Business Process Management life-cycle Design, Modeling, Execution, Monitoring, Optimization BPM and IBM SOA Lifecycle Summary References 12 Introduction to Business Process Management 1/30/2021
Innovation is on every leaders agenda Innovation in the 2lst century Open Collaborative Multi-disciplinary Global Key factors driving change Dynamics of a flattening world Emergence of new capabilities Evolution of information technology March of commoditization Massive shift in demographics Unpredictability and impact of change Source: Enterprise of the Future: The 2008 Global CEO Study"IBM Global Business Services. March 2008 http://www.ibm.com/services/us/gbs/bus/htmllceostudy2008.html 13 Introduction to Business Process Management 1/30/202
Innovation is on every leader’s agenda 13 Introduction to Business Process Management 1/30/2021 Innovation in the 21st century: Open Collaborative Multi-disciplinary Global Key factors driving change: Dynamics of a flattening world Emergence of new capabilities Evolution of information technology March of commoditization Massive shift in demographics Unpredictability and impact of change Source: “Enterprise of the Future: The 2008 Global CEO Study” IBM Global Business Services. March 2008. http://www.ibm.com/services/us/gbs/bus/html/ceostudy2008.html
What do CEOs say about business model innovation? Organizations are bombarded by change, and many are struggling to keep up Eight out of ten CEOs see significant change ahead, and yet there is a gap between expected change and the ability to manage CEOs view more demanding customers not as a threat but as an opportunity to differentiate CEOs are spending more to attract and retain increasingly prosperous, informed, and socially aware customers Nearly all CEOs are adapting their business models: two-thirds are implementing extensive innovations More than 40% are changing their enterprise models to be more collaborative Process management facilitates organizational change supporting innovation. Introduction to Business Process Management 1/30/202
What do CEOs say about business model innovation? 14 Introduction to Business Process Management 1/30/2021 Organizations are bombarded by change, and many are struggling to keep up. Eight out of ten CEOs see significant change ahead, and yet there is a gap between expected change and the ability to manage. CEOs view more demanding customers not as a threat, but as an opportunity to differentiate. CEOs are spending more to attract and retain increasingly prosperous, informed, and socially aware customers. Nearly all CEOs are adapting their business models: two-thirds are implementing extensive innovations. More than 40% are changing their enterprise models to be more collaborative. Process management facilitates organizational change supporting innovation
Changing Business Is Not Easy! Complexity of innovation Business improvement e IT Alis gunmen Resource re-allocation Data transformation Organization F uncuon redesign Re-structure Process Re-design System Integration: Legacy and New How can we launch a successful business improvement? Introduction to Business Process Management 1/30/202
Changing Business Is Not Easy! 15 Introduction to Business Process Management 1/30/2021 Complexity of Innovation!!