《海上酒店基础知识》讲义（英文版）

《海上酒店基础知识》讲义1 序言 Subject: Preface Time of teaching: 2 periods of the international cruise industry and the employment situation of maritime Focal points: a. The development status of the international cruise industry b. The employment situation of maritime hotel stud Methods of teaching: a Bilingual teaching b. Apply a large number of data to explain c Show some pictures of different cruise ships Process of teaching 海上酒店”是旅游船的专业术语,它是集“吃、住、行、游、购、娱”为一体的水 上流动饭店,除了具备陆上酒店的一般功能外,还具有交通功能和流动功能。随着世界经 济的发展,人们生活水平的不断提高,自八十年代以来,世界游船业以每年7%的速度递 増,近几年来,更是呈加速増长的态势,国内沿海游船和内河游船特别是长江游船旅游也 日益成熟和完善,对海上酒店的管理和服务人员的素质要求越来越高,尤其需要既有理论 知识叉有实际操作技能,还要熟悉船舶水上知识和精通外语的复合型人才。经过深入调查 研究和实地考察,海上酒店专业人才无论是在国际上还是在国内都具有良好的就业前景 1.国际海上酒店业人才就业状况。 2001年,为了发展我国海上酒店教育和培训,我们代表学院应邀参加了2001年5月 8日~11日在伦敦召开的世界海上酒店大会,几乎世界上所有的游船公司和海上酒店教育 培训机构都派代表参加了此次盛会,通过参加这次大会,我们获得不少关于海上酒店方面 的信息。2001年世界上已投入营运的大型海上游船就有300艘,2002年新增大型游船11 艘,2003年新增10艘,2004年将新增7艘。根据统计和硏究,每艘游轮上海上酒店部门 员工所占比例最大,为70.16%,其他部门员工所占比例依次为:行政管理部门为349 驾驶部门为646%,轮机部门为9.63%,娱乐部门为995%,医疗部门为0.32%。2001年 在世界游轮上就业的海上酒店员工有十万五千人,2001~2004年就需新增海上酒店员工十 万人,仅海上酒店初级工每年需增000余人,这些员工绝大部分都来自发展中国家。从这 些数字不难看出,世界游船业对海上酒店人才的需求量日益增大

1 《海上酒店基础知识》讲义 1 序言 Subject: Preface Time of teaching: 2 periods Aims of teaching: Make students understand what “maritime hotel” is, the development status of the international cruise industry and the employment situation of maritime hotel students. Focal points: a. The development status of the international cruise industry; b. The employment situation of maritime hotel students. Methods of teaching: a. Bilingual teaching; b. Apply a large number of data to explain; c. Show some pictures of different cruise ships. Process of teaching: “海上酒店”是旅游船的专业术语，它是集“吃、住、行、游、购、娱”为一体的水 上流动饭店，除了具备陆上酒店的一般功能外，还具有交通功能和流动功能。随着世界经 济的发展，人们生活水平的不断提高，自八十年代以来，世界游船业以每年 7%的速度递 增，近几年来，更是呈加速增长的态势，国内沿海游船和内河游船特别是长江游船旅游也 日益成熟和完善，对海上酒店的管理和服务人员的素质要求越来越高，尤其需要既有理论 知识又有实际操作技能，还要熟悉船舶水上知识和精通外语的复合型人才。经过深入调查 研究和实地考察，海上酒店专业人才无论是在国际上还是在国内都具有良好的就业前景。 1. 国际海上酒店业人才就业状况。 2001 年，为了发展我国海上酒店教育和培训，我们代表学院应邀参加了 2001 年 5 月 8 日~11 日在伦敦召开的世界海上酒店大会，几乎世界上所有的游船公司和海上酒店教育 培训机构都派代表参加了此次盛会，通过参加这次大会，我们获得不少关于海上酒店方面 的信息。2001 年世界上已投入营运的大型海上游船就有 300 艘，2002 年新增大型游船 11 艘，2003 年新增 10 艘，2004 年将新增 7 艘。根据统计和研究，每艘游轮上海上酒店部门 员工所占比例最大，为 70.16%，其他部门员工所占比例依次为：行政管理部门为 3.49%， 驾驶部门为 6.46%，轮机部门为 9.63%，娱乐部门为 9.95%，医疗部门为 0.32%。2001 年 在世界游轮上就业的海上酒店员工有十万五千人, 2001~2004 年就需新增海上酒店员工十 万人，仅海上酒店初级工每年需增 7000 余人, 这些员工绝大部分都来自发展中国家。从这 些数字不难看出，世界游船业对海上酒店人才的需求量日益增大

2.国内海上酒店业人才就业状况 国内海上酒店业市场以长江和三峡为重心。70年代末,80年代初,长江开始对外开 放,长江游船由外事接待向旅游接待转变,随着改革开放的深入,长江三峡吸引了大批海 内外游客,客流量的増加推动了长江旅游的发展,经营长江三峡旅游的游船不断増多。据 统计,目前长江上从事涉外旅游的游船公司约20家,共计58艘豪华游轮。以每艘平均配 备100位海上酒店人员计(三星级游船一般标准),共需海上酒店人员5800人,加上海上 店人员具有流动性大的特点,长江游船市场在海上酒店服务和管理人才上将会有一个长 期而迫切需求。而且,随着以长江轮船总公司为代表的从事长江客船运输的企业将客轮逐 渐改造为旅游船,实现普通客运向大众旅游的转变,长江沿线从事旅游业务的船舶将进 地增多。不仅如此,随着国内外经济的发展,长江旅游秩序的整顿,中国加入WTO 申奥、申博的成功,三峡工程的兴建,国际经济一体化进程的加快,长江游船旅游的前景 将越来越光明,对海上酒店业人才的需求将越来越大 另外,由于香港、澳门的回归,我国近海海上酒店业也正在迅猛发展,一些开往香港 澳门、越南的旅游航线相继开通,其他的沿海航线也相继开通。一些香港、澳门的游船公 司和沿海的游船公司正在向内地的游船市场拓展,开始大量招募内地高素质的海上酒店专 业人才 此外,随着国际国内经济的不断发展,人们的生活水平正在不断提高,外出旅行度假 的人越来越多,陆上酒店和度假村日益増多,对酒店管理和服务人才的需求量也越来越大 所有这些,都为海上酒店人才的培养和教育创造了良好的条件,提供了绝好的契机 为了适应海上酒店教育发展的需要,本人根据自己所学和十多年的国内外实际游船工 作经验,在参考大量海内外有关海上酒店的资料的基础上,特编写本教材。本教材和游船 实际工作密切结合,既可作为高等院校旅游管理专业、航海专业和高等职业教育教学用书, 又可作为自学考试、职业培训或相关专业的参考用书 本人在编写此教材的过程中,得到了湖北省教育厅领导、长航集团领导、学院领导 教务处领导、旅游管理系领导以及相关老师的大力支持和帮助,在此表示衷心的感谢! 思考题 (1)什么是海上酒店? (2)简要讲述海上酒店业人才就业状况 (3)简要讲述长江游船业的发展历史。 (4)简要讲述海上酒店业人才就业的四个层次

2 2. 国内海上酒店业人才就业状况。 国内海上酒店业市场以长江和三峡为重心。70 年代末，80 年代初，长江开始对外开 放，长江游船由外事接待向旅游接待转变，随着改革开放的深入，长江三峡吸引了大批海 内外游客，客流量的增加推动了长江旅游的发展，经营长江三峡旅游的游船不断增多。据 统计，目前长江上从事涉外旅游的游船公司约 20 家，共计 58 艘豪华游轮。以每艘平均配 备 100 位海上酒店人员计（三星级游船一般标准），共需海上酒店人员 5800 人，加上海上 酒店人员具有流动性大的特点，长江游船市场在海上酒店服务和管理人才上将会有一个长 期而迫切需求。而且，随着以长江轮船总公司为代表的从事长江客船运输的企业将客轮逐 渐改造为旅游船，实现普通客运向大众旅游的转变，长江沿线从事旅游业务的船舶将进一 步地增多。不仅如此，随着国内外经济的发展，长江旅游秩序的整顿，中国加入 WTO， 申奥、申博的成功，三峡工程的兴建，国际经济一体化进程的加快，长江游船旅游的前景 将越来越光明，对海上酒店业人才的需求将越来越大。 另外，由于香港、澳门的回归，我国近海海上酒店业也正在迅猛发展，一些开往香港、 澳门、越南的旅游航线相继开通，其他的沿海航线也相继开通。一些香港、澳门的游船公 司和沿海的游船公司正在向内地的游船市场拓展，开始大量招募内地高素质的海上酒店专 业人才。 此外，随着国际国内经济的不断发展，人们的生活水平正在不断提高，外出旅行度假 的人越来越多，陆上酒店和度假村日益増多，对酒店管理和服务人才的需求量也越来越大。 所有这些，都为海上酒店人才的培养和教育创造了良好的条件，提供了绝好的契机。 为了适应海上酒店教育发展的需要，本人根据自己所学和十多年的国内外实际游船工 作经验，在参考大量海内外有关海上酒店的资料的基础上，特编写本教材。本教材和游船 实际工作密切结合，既可作为高等院校旅游管理专业、航海专业和高等职业教育教学用书, 又可作为自学考试、职业培训或相关专业的参考用书。 本人在编写此教材的过程中，得到了湖北省教育厅领导、长航集团领导、学院领导、 教务处领导、旅游管理系领导以及相关老师的大力支持和帮助，在此表示衷心的感谢！ 思考题 （1） 什么是海上酒店？ （2） 简要讲述海上酒店业人才就业状况。 （3） 简要讲述长江游船业的发展历史。 （4） 简要讲述海上酒店业人才就业的四个层次

Part 1 Information For maritime Hotel Students Subject: 1. Purpose For Studying This Course 2. The Target For Studying This Cou Time of teaching: 3 per Aims of teaching: (1) Make students to realize why they should study this course; Focal points: (1)The past of our Chinese maritime crew; (2)The merits of present Chinese crew (3)The target for our Chinese maritime hotel students Methods of teaching:(1) Bilingual teaching (2) Combine my practical work experiences on the cruise ships and apply some cases to explain Process of teaching:(1)Give a few questions to review the last lessons (2)Read the new words& expressions (3)Explain the text (give some practical examples to help students 1. Purpose For Studying This Course. The cruise ship industry is a new industry, more and more people begin to join this industry. It is very attractive to Chinese young men on employment and salary In the past, there were not many Chinese crew ready for the employment in the cruise ship ip me he language was a major obstacle for the Chinese crew to enter the international cruise (2 )Generally speaking, the Chinese crew lacked the necessary skills for working on a international cruise ship because such type of cruise ships had never existed in China befo But this doesnt mean this situation will be like this in the future. In recent years, Chinese government has taken a lot of measures to improve English education, Chinese students'English level has been raised a lot. In addition, more and more students begin to work on the yangtze cruise ships, although their skills are not up to the international standard, indeed improved a lot Our Chinese crew has a lot of merits. (1) Firstly, the value of salary With the still relatively lower cost of living in china, specially for those people in the inland, the salary offered for them onboard will have much higher value than that in other countries and this itself is a very efficient motivation for the Chinese crew. It goes without

3 Part 1 Information For Maritime Hotel Students Subject: 1. Purpose For Studying This Course 2. The Target For Studying This Course Time of teaching: 3 periods Aims of teaching: (1) Make students to realize why they should study this course; (2) Make students to understand the target for studying this course. Focal points: (1) The past of our Chinese maritime crew; (2) The merits of present Chinese crew; (3) The target for our Chinese maritime hotel students. Methods of teaching: (1) Bilingual teaching; (2) Combine my practical work experiences on the cruise ships and apply some cases to explain. Process of teaching: (1) Give a few questions to review the last lessons. (2) Read the new words & expressions. (3) Explain the text (give some practical examples to help students understand). 1.Purpose For Studying This Course. The cruise ship industry is a new industry, more and more people begin to join this industry. It is very attractive to Chinese young men on employment and salary. In the past, there were not many Chinese crew ready for the employment in the cruise ships of international standard, because: (1.) The language was a major obstacle for the Chinese crew to enter the international cruise ship market. (2.) Generally speaking, the Chinese crew lacked the necessary skills for working on a international cruise ship because such type of cruise ships had never existed in China before. But this doesn’t mean this situation will be like this in the future. In recent years，Chinese government has taken a lot of measures to improve English education, Chinese students’ English level has been raised a lot. In addition, more and more students begin to work on the yangtze cruise ships, although their skills are not up to the international standard, indeed improved a lot. Our Chinese crew has a lot of merits: (1.) Firstly, the value of salary. With the still relatively lower cost of living in china, specially for those people in the inland, the salary offered for them onboard will have much higher value than that in other countries and this itself is a very efficient motivation for the Chinese crew. It goes without

saying the Chinese crew will value their job very much and this will certainly reflect in the work output, performance, etc (2 )Secondly, the availability China has a huge population with an average annual income of US$700 per person, it is not difficult to imagine that the wages offered on the cruise ship can definitely and easily attract thousands of highly qualified, motivated young boys and girls to join the cruise industry (3.) Thirdly, the working attitude of Chinese crew. Most of chinese people are influenced by the eastern culture and have strong service consciousness. With suitable training, it will not be difficult to mould them into what are (4 ) Fourthly, the discipline of Chinese crew. China is a socialist country and it is therefore normal to find most of people are well disciplined and obedient to the superior. In fact, most of the training institutes or marine academies are under semi-military management to ensure the crew sent onboard will be disciplinary-minded Conclusively, the conditions are ready for Chinese crew to enter the international crui industry. So our urgent matter is to develop Chinas maritime hotel education to meet all the requirements of the international cruise ship industry and other relevant regulations. If we train our Chinese crew according to the international standards of maritime hotel, It's not difficult for them to employ in the cruise ship market. Exercises: (1. ) What were the weak points of Chinese crew in the pas (2 )What are the plus points of Chinese crew?

4 saying the Chinese crew will value their job very much and this will certainly reflect in the work output, performance, etc. (2.) Secondly, the availability. China has a huge population with an average annual income of US$700 per person, it is not difficult to imagine that the wages offered on the cruise ship can definitely and easily attract thousands of highly qualified, motivated young boys and girls to join the cruise industry. (3.) Thirdly, the working attitude of Chinese crew. Most of chinese people are influenced by the eastern culture and have strong service consciousness. With suitable training, it will not be difficult to mould them into what are required in the international cruise industry. (4.) Fourthly, the discipline of Chinese crew. China is a socialist country and it is therefore normal to find most of people are well disciplined and obedient to the superior. In fact, most of the training institutes or marine academies are under semi-military management to ensure the crew sent onboard will be disciplinary- minded. Conclusively, the conditions are ready for Chinese crew to enter the international cruise industry. So our urgent matter is to develop China’s maritime hotel education to meet all the requirements of the international cruise ship industry and other relevant regulations. If we train our Chinese crew according to the international standards of maritime hotel, It’s not difficult for them to employ in the cruise ship market. Exercises: (1.)What were the weak points of Chinese crew in the past? (2.)What are the plus points of Chinese crew?

2.The Target For Studying This Course After studying this course, the students should (1)Understand the nature of the cruise industry, the hotel department on board the working and living conditions in a multi-cultural environment (2)Be aware of the statutory requirements of health and safety when working on board a cruise ship (3)Reach to the level of written and spoken English comprehension and obtain the ability to communicate so that safety instructions, and job procedures in both written and verbal English are understood (4)Demonstrate that they can express themselves and inquire basic questions concerning their employment and safety Exercises: (1 )What is the target for the students to study this course? (2 )What does"hotel department "mean?

5 2.The Target For Studying This Course After studying this course, the students should (1.) Understand the nature of the cruise industry, the hotel department on board, the working and living conditions in a multi-cultural environment. (2.) Be aware of the statutory requirements of health and safety when working on board a cruise ship. (3.) Reach to the level of written and spoken English comprehension and obtain the ability to communicate so that safety instructions, and job procedures in both written and verbal English are understood. (4.) Demonstrate that they can express themselves and inquire basic questions concerning their employment and safety. Exercises: (1.) What is the target for the students to study this course? (2.) What does “hotel department” mean?