Objectives Focus Warming up 8.1 What seems to be the problem? 8.2 We all make mistakes –sometimes! 8.3 Complaining and apologizing 8.4 Friday afternoon: Delivery problems 8.5 Only the best is good enough 8.6 Monday morning：After-sales problems Sum-up Assignment

Objectives Focus Warming up 7.1 Dealing with figures 7.2 Cash flow 7.3 Changing prices: Dealing withinvoicing errors 7.4 Letters of Credit 7.5 Chasing payment Sum-up Assignment

Objectives Focus Warming up 6.1 Exchanging information 6.2 Making enquiries 6.3 Answering enquiries 6.4 Placing and filling orders Sum-up Assignment

Objectives Focus Warming up 5.1 Getting to know the workplace 5.2 Different kinds of companies 5 .3 Company organization 5.4 Company developments 5 .5 Working with others Sum-up Assignment

Objectives Focus Warming up 4.1 Summarizing a conversation 4.2 Using notes to write a report 4.3 Planning and editing a report Sum-up Assignment

Objectives Focus Warming up 3.1 I would like to speak to… 3.2 Getting people to do things 3.3 Can I take a massage? 3.4 Planning and making calls Sum-up Assignment

Objectives Focus Warming up 2.1 Communicating in writing 2.2 Names and addresses 2.3 Layout and style 2.4 Thinking about your reader 2.5 Sending messages Sum-up Assignment

Objectives Focus Warm up 1.1 First Impressions 1.3 What do you enjoy about your work 1.5 Developing relationships Sum-up Assignment

In this unit, you will first listen, and then learn to ask about job opportunities and go for job interviews; read about online job applications and first job experiences; learn new words and expressions; write your own résumé; visit Culture Salon for some new terms in careers; check goals

Unit 1 Famous Universities In this unit, you will first listen, and then talk about famous universities; read about Oxford University and Stanford University; understand both Passage A and Passage B;