Unit 17 Problems, problems
Unit 17 Problems, problems
◆ Obiectives ◆ Focus ◆ Warm up 17.1 Dealing with problems 17.2 Complaining and apologizing 17.3 Finding a solution- a mini case study ◆Sum-up Assignments
Objectives Focus Warm up 17.1 Dealing with problems 17.2 Complaining and apologizing 17.3 Finding a solution---- a mini case study Sum-up Assignments
Objectives When the learners finish learning this unit, they should be able to deal with problems and clients when placing orders (and trying to rectify them) complain and apologize know how to use present progressive tense to describe future arrangements will future for decisions made at the time of speaking will future and present progressive) 返回
Objectives When the learners finish learning this unit, they should be able to deal with problems and clients when placing orders (and trying to rectify them) complain and apologize know how to use present progressive tense to describe future arrangements (“will” future for decisions made at the time of speaking → “will” future and present progressive) 返 回
Focus Dealing with various problems in doing business Complain and apologize 返回
Focus Dealing with various problems in doing business Complain and apologize 返 回
Warm up Ask learners what kind of problems can occur when ordering goods from another company. Get learners to look at the departments and check they understand what they do (Review Unit 4) Ask them to look at the pictures on the textbook and decide which department is responsible for each problem 返回
Warm up Ask learners what kind of problems can occur when ordering goods from another company. Get learners to look at the departments and check they understand what they do (Review Unit 4) Ask them to look at the pictures on the textbook and decide which department is responsible for each problem. 返 回