Unit 13 Jobs and Careers 3.1 Who should we short-list? Listening note-taking A. Before you listen to the recording look at this advertisement and decide what kind of person the advertiser is looking for. Highlight the important points in the ad Assistant Marketing Manager We are a well-known international manufacturer, based in the UK, and we are expecting our export marketing activities in our European eadquarters in London We are looking for a lively and intelligent person to join our team as The work will involve working in our London office, telephoning and corresponding with our overseas clients and agents, and some travel mainly to European countries. Applicants should be fluent in at least one reign language. Experience in marketing would be an asset but not sential. The successful applicant will be paid top London rates and provided with generous removal expenses B. You'l hear three telephone messages. Each of the speakers has held interviews with applicants for the job. 1)Listen and take notes. You ll need to pause the recording frequently 2)Compare your notes with the notes in the Answer K 3) Decide which of the job applicants sounds most promising: which of them will you put on the short list for a second interview in London Which of the three candidates do you rate most highly, judging from what youve heard about them? If possible, compare your views with another student who has done this exercise REPORT FROM: Best candid Education Work experience Personality Availability
1 Unit 13 Jobs and Careers 13.1 Who should we short-list? Listening & note-taking A. Before you listen to the recording, look at this advertisement and decide what kind of person the advertiser is looking for. Highlight the important points in the ad. B. You’ll hear three telephone messages. Each of the speakers has held interviews with applicants for the job. 1) Listen and take notes. You’ll need to pause the recording frequently. 2) Compare your notes with the notes in the Answer Key. 3) Decide which of the job applicants sounds most promising: which of them will you put on the short list for a second interview in London? Which of the three candidates do you rate most highly, judging from what you’ve heard about them? If possible, compare your views with another student who has done this exercise. Assistant Marketing Manager We are a well-known international manufacturer, based in the UK, and we are expecting our export marketing activities in our European headquarters in London. We are looking for a lively and intelligent person to join our team as soon as possible. The work will involve working in our London office, telephoning and corresponding with our overseas clients and agents, and some travel, mainly to European countries. Applicants should be fluent in at least one foreign language. Experience in marketing would be an asset but not essential. The successful applicant will be paid top London rates and provided with generous removal expenses. REPORT FROM: Best candidate: ______________________________________ Age: __________ Education: __________________________________________________________ Languages: _________________________________________________________ Work experience: _____________________________________________________ ___________________________________________________________________ Personality: _________________________________________________________ ___________________________________________________________________ Availability: ________________________________________________________ Suitability: __________________________________________________________ Address: ____________________________________________________________ Phone: _____________________________________________________________
13. 2 Have a nice day Reading Read this article and then fill each gap below with one word Employee loyalty in service firms Have a nice day New york Hotel, shop and restaurant chains, which employ thousands of people in low-paid, dead-end jobs, are discovering that high labor turnover rates resulting from the indiscriminate hiring of cheap"workers can be extremely costly Cole National, a Cleveland-based firm which own Child World, Things Remembered and other speciality shops, declared a" war for people "in an effort to recruit and keep better staff. Employees were asked: What do you enjoy about working here? In the past year, have you thought about leaving? If so, why? How can we improve our er place to work? Employ ed the better training, supervisors and, above all, wanted their bosses to"make me feel like I make a difference". Labor turnover declined by more than half; for full time Marriott Corporation, a hotel and restaurants group, has also decided to spend more money on retaining employees in the hope of spending less on finding and training new ones. In one year, it had to hire no fewer than 27, 000 workers to fill 8, 800 hourly-paid job slots To slow its labor turnover, Marriot had to get a simple message accepted throughout its operating divisions: loyal, well motivated employees make customers happy and that, in turn, creates fatter profits and happier shareholders Improved training of middle managers helped. So did a change in bonus arrangements At the same time, Marriot became more fussy about the people it recruited. It creened out job applicants motivated mainly by money: applicants which the ompany pejoratively described as "pay first people". Such people form a surprisingly small, though apparently disruptive, part of the service-industry workforce. Marriot found in its employee-attitude surveys that only about 20% of its workers are Roy Rogers restaurants and about 30% of its workers at Marriot hotels regarded pay as their primary reason for working there Many middle managers in service industries are more comfortable coping with demands for more money than with demands for increased recognition and better communications. They will have to change their ways. Surveys say that when 13, 000 employees in retail shops across America were asked to list in order the 18 reasons for working where they did, they ranked"good pay"third In first place was"appreciation of work done, with"respect for me as a person"second
2 13.2 Have a nice day Reading Read this article and then fill each gap below with one word. Employee loyalty in service firms Have a nice day New York Hotel, shop and restaurant chains, which employ thousands of people in low-paid, dead-end jobs, are discovering that high labor turnover rates resulting from the indiscriminate hiring of “cheap” workers can be extremely costly. Cole National, a Cleveland-based firm which own Child World, Things Remembered and other speciality shops, declared a “war for people” in an effort to recruit and keep better staff. Employees were asked: What do you enjoy about working here? In the past year, have you thought about leaving? If so, why? How can we improve our company and create an even better place to work? Employees replied they wanted better training, supervisors and, above all, wanted their bosses to “make me feel like I make a difference”. Labor turnover declined by more than half; for full time sales assistants, it declined by about a third. Marriott Corporation, a hotel and restaurants group, has also decided to spend more money on retaining employees in the hope of spending less on finding and training new ones. In one year, it had to hire no fewer than 27,000 workers to fill 8,800 hourly-paid job slots. To slow its labor turnover, Marriot had to get a simple message accepted throughout its operating divisions: loyal, well motivated employees make customers happy and that, in turn, creates fatter profits and happier shareholders. Improved training of middle managers helped. So did a change in bonus arrangements. At the same time, Marriot became more fussy about the people it recruited. It screened out job applicants motivated mainly by money: applicants which the company pejoratively described as “pay first people”. Such people form a surprisingly small, though apparently disruptive, part of the service-industry workforce. Marriot found in its employee-attitude surveys that only about 20% of its workers are Roy Rogers restaurants and about 30% of its workers at Marriot hotels regarded pay as their primary reason for working there. Many middle managers in service industries are more comfortable coping with demands for more money than with demands for increased recognition and better communications. They will have to change their ways. Surveys say that when 13,000 employees in retail shops across America were asked to list in order the 18 reasons for working where they did, they ranked “good pay” third. In first place was “appreciation of work done”, with “respect for me as a person” second
1)Many workers in service industries are badly and their work 2) Service firms with large numbers of low-paid workers often have a high staff Cole national conducted a among its staff, because they wanted to recruit and 4) Staff replied that they wanted their managers to show that they were 5)Marriot discovered that customers are happier when the staff are motivated. They found that most of their workers were mainly motivated by pay 6) For most US shop workers pay is the most important reason for job satisfacti 13.3 Employment Vocabulary Fill the gaps in these sentences. 1) In American English, you an application form 2)She's going to make engineering her 3) Are we going to a new sales 4) He was the most promising for the job 5) The past tense of seek is 6) All our production workers are paid top 7)The applicants will be interviewed by the of directors 8)Mr and Mrs Smith supplement their by renting out rooms. 9) A well-prepared will do well at any interview 10)The applicants were interviewed by a of three managers you you re your own boss 12)Could you explaining to me what the 13)How much will I have to pay? 14)What is your present annual 15)A company car, subsidized meals or low-interest loans are all 13.4On. Fill the gaps in these sentences with a suitable prepositional phrase from the list below on a large scale on approval on behalf of on business closer inspection on condition on display on loan on order er on the phone on request on schedule on the spot on time on vocation/on holid 1)They produce this kind of material on a large scale so they should be able to supply us quickly 2) You will fond our new product at our showroom who can fix the fault this week 4)We can supply samples and demonstration equipment 5)We have had the goods for three months, but they havent arrived yet. 6) We accepted delivery of the goods as undamaged, but we find that five of the 7)I spoke to him last week about this 8)We can have the goods for four weeks Then we can return them or pay for them
3 1) Many workers in service industries are _________ badly and their work is __________. 2) Service firms with large numbers of low-paid workers often have a high staff _________. 3) Cole National conducted a __________ among its staff, because they wanted to recruit and __________ better workers. 4) Staff replied that they wanted their managers to show that they were __________. 5) Marriot discovered that customers are happier when the staff are __________ and _________ motivated. They found that most of their workers were __________ mainly motivated by pay. 6) For most US shop workers pay is the _________ most important reason for job satisfaction. 13.3 Employment Vocabulary Fill the gaps in these sentences. 1) In American English, you ___________ an application form. 2) She’s going to make engineering her __________. 3) Are we going to __________ a new sales manager? 4) He was the most promising __________ for the job. 5) The past tense of seek is ___________. 6) All our production workers are paid top __________. 7) The applicants will be interviewed by the __________ of directors. 8) Mr and Mrs Smith supplement their __________ by renting out rooms. 9) A well-prepared __________ will do well at any interview. 10) The applicants were interviewed by a __________ of three managers. 11) If you’re __________ you’re your own boss. 12) Could you explaining to me what the __________ of the job are? 13) How much __________ will I have to pay? 14) What is your present annual __________? 15) A company car, subsidized meals or low-interest loans are all __________. 13.4 On … Prepositional phrases Fill the gaps in these sentences with a suitable prepositional phrase from the list below. 1) They produce this kind of material on a large scale so they should be able to supply us quickly. 2) You will fond our new product __________ at our showroom. 3) We have a sales engineer _________ who can fix the fault this week. 4) We can supply samples and demonstration equipment __________. 5) We have had the goods __________ for three months, but they haven’t arrived yet. 6) We accepted delivery of the goods as undamaged, but __________ we find that five of the components are unusable. 7) I spoke to him __________ last week about this. 8) We can have the goods for four weeks __________. Then we can return them or pay for them. on a large scale on approval on behalf of on business closer inspection on condition on display on loan on order on paper on the phone on request on schedule on the spot on time on vocation / on holiday
9) The goods arrived 10) He traveled to England but managed to do a little sightseeing while he was there 11)Im afraid Ms Smith is till the end of the month. Can I help you? 2)We can offer you the job that you start work on the first of next month 13)This candidate doesn't look very good but she is very impressive in person 14)You can t keep this permanently, but you may have it till the end of the month 15)She signed the letter her boss 16)Our relocation plans are proceeding and we will be making the move on January I next year 13.5 High-flyers Listening You' ll hear part of a broadcast about high-flyers ---people who will be given special training and experience to make them into the top managers of tomorrow. Answer these multiple-choice questions about the information and opinions given in the recording. According to the presenter. 1)High-flyer sch a. found in all kinds of companies b. most common in multinational companies 2)In a large company a. only a high-flyer can climb the promotion ladder more quickly b. a bright person can quickly climb the promotion ladder even if there is no high-flyer c. the career structure is normally quite flexible 3)A member of a high-flyer scheme will a. obtain wide experience in different departments b. already have wide experience in different fields c. become a special ist in his or her chosen field According to rod scott a. is the worlds largest multinational company b. has about 130,000 employees worldwide c. has about 130,000 employees in the UK 5)There are people participating in BP's"individual development progran b.180 6)BP's high-flyers join the scheme when a. they have just joined the group c. they have already shown their potential According to heather Stewart 7)A high-flyer scheme may
4 9) The goods arrived __________. 10) He traveled to England __________ but managed to do a little sightseeing while he was there. 11) I’m afraid Ms Smith is __________ till the end of the month. Can I help you? 12) We can offer you the job __________ that you start work on the first of next month. 13) This candidate doesn’t look very good __________ but she is very impressive in person. 14) You can’t keep this permanently, but you may have it __________ till the end of the month. 15) She signed the letter __________ her boss. 16) Our relocation plans are proceeding __________ and we will be making the move on January 1 next year. 13.5 High-flyers Listening You’ll hear part of a broadcast about high-flyers ---- people who will be given special training and experience to make them into the top managers of tomorrow. Answer these multiple-choice questions about the information and opinions given in the recording. According to the presenter … 1) High-flyer schemes are _____ a. found in all kinds of companies. b. most common in multinational companies. c. common in large companies. 2) In a large company _____ a. only a high-flyer can climb the promotion ladder more quickly. b. a bright person can quickly climb the promotion ladder even if there is no high-flyer scheme. c. the career structure is normally quite flexible. 3) A member of a high-flyer scheme will _____ a. obtain wide experience in different departments. b. already have wide experience in different fields. c. become a specialist in his or her chosen field. According to Rod Scott … 4) BP _____ a. is the world’s largest multinational company. b. has about 130,000 employees worldwide. c. has about 130,000 employees in the UK. 5) There are _____ people participating in BP’s “individual development program”. a. 130 b. 180 c.260 6) BP’s high-flyers join the scheme when _____ a. they have just joined the group. b. they have been with the group for ten years. c. they have already shown their potential. According to Heather Stewart … 7) A high-flyer scheme may _____
a. produce a management team who can work well together b. lead to a lack of flexibility in the management team c. prevent the business from changing 8)A company with a high-flyer scheme tends b. not to recruit senior staff from outside the company c. to lose good managers, who leave to join their competitors 9)High-flyer schemes tend not to recognize the importance of a. academic qualifications b. people who join the company later. c. the experience and knowledge of older people 10) Women managers are excluded from high-flyer schemes because a. they are expected to leave to have babies b. they prefer to have babies instead of a career c. this is the age they are most likely to have babies 11)Other able, enthusiastic managers a. consider high-flyers to be better than then b. lose their motivation c. leave the company if they aren t selected as high-flyers 12)In medium-size companies high-flyer schemes a. are usually experimental c. are unnecessary because the career structure is flexible References 13.1 Who should we short-list? Suggested answers REPORT FROM: GUS MORRISON IN GLASCOW Best candidate: Duncan McCabe Age: 21 Education: Graduate of Edinburgh University (MA in modern languages) Speaks fluent French and quite good German Work experience: Publicity department of Glasgow City Council(about a year) Very pleasant, a bit shy when you first talk to him, but when you get to know him he has a lovely sense of humor Availability: Not available until September 1 Very bright and eager and hed fit in well with your people down in London 145 Pentland Gardens. Glasgow C5 8TG 0416678092 REPORT FROM: LAURA STEELE IN SHEFFIELD
5 a. produce a management team who can work well together. b. lead to a lack of flexibility in the management team. c. prevent the business from changing. 8) A company with a high-flyer scheme tends _____ a. to be less competitive. b. not to recruit senior staff from outside the company. c. to lose good managers, who leave to join their competitors. 9) High-flyer schemes tend not to recognize the importance of _____ a. academic qualifications. b. people who join the company later. c. the experience and knowledge of older people. 10) Women managers are excluded from high-flyer schemes because _____ a. they are expected to leave to have babies. b. they prefer to have babies instead of a career. c. this is the age they are most likely to have babies. 11) Other able, enthusiastic managers ____ a. consider high-flyers to be better than them. b. lose their motivation. c. leave the company if they aren’t selected as high-flyers. 12) In medium-size companies high-flyer schemes _____ a. are usually experimental. b. are unpopular. c. are unnecessary because the career structure is flexible. References 13.1 Who should we short-list? Suggested answers REPORT FROM: GUS MORRISON IN GLASCOW Best candidate: Duncan McCabe Age: 21 Education: Graduate of Edinburgh University (MA in modern languages) Languages: Speaks fluent French and quite good German Work experience: Publicity department of Glasgow City Council (about a year) Personality: Very pleasant, a bit shy when you first talk to him, but when you get to know him he has a lovely sense of humor Availability: Not available until September 1st Suitability: Very bright and eager and he’d fit in well with your people down in London Address: 145 Pentland Gardens, Glasgow, C5 8TG Phone: 041 667 8092 REPORT FROM: LAURA STEELE IN SHEFFIELD