Concept of quality What is customer? Individual Enterprise
Concept of quality ❖ What is customer? Individual Enterprise
Concept of quality Concept of customer and its development Customer:Organization or individual receiving the product, including the consumer,consigner,final user,retail dealer,purchasing party and so on. The customer of an enterprise should cover all those who are influenced by the organization's operations > Customer could be internal and external for an organization. Expense of customer: -In narrow sense:direct expense occurred when purchasing the product -In broad sense:indirect expense on the resource consumed and environmental pollution
Concept of quality ❖ Concept of customer and its development Customer: Organization or individual receiving the product, including the consumer, consigner, final user, retail dealer, purchasing party and so on. ➢ The customer of an enterprise should cover all those who are influenced by the organization’s operations. ➢ Customer could be internal and external for an organization. ➢ Expense of customer: - In narrow sense: direct expense occurred when purchasing the product - In broad sense: indirect expense on the resource consumed and environmental pollution
Concept of quality What is quality? Function Reliability Variety Perception
Concept of quality ❖ What is quality? Function Reliability Variety Perception
Concept of quality Concept of quality and its development Quality:the ability of a group of characteristics in satisfying the requirements Characteristic:physics,sense,behavior, functional and so on Requirements:explicit,often connotative (established practice for organization, customer and other interested parties)or mandatory demands or expectations
Concept of quality ❖Concept of quality and its development Quality: the ability of a group of characteristics in satisfying the requirements ◆Characteristic: physics, sense, behavior, functional and so on ◆Requirements: explicit, often connotative (established practice for organization, customer and other interested parties) or mandatory demands or expectations
Concept of quality Concept of quality and its development Comprehensive quality of Quality of product the whole organization
Concept of quality ❖Concept of quality and its development Quality of product Comprehensive quality of the whole organization