Objectives When the learners finish learning this unit, they should be able to providing information on companies and products collecting information on companies and products Content

Objectives Focus Warming up 2.1 Saying what you do 2.2 Telephoning 2. Finding out information about people

Objectives When the learners finish learning this unit, they should be able to ask for and give directions talk about departments give and take telephone messages Content

Objectives Focus 1.1 Introducing yourself 1.2 Saying where you are from 1.3 Introducing other people Sum-up Assignment

Prepositional phrases Fill in gaps in these sentences with a suitable noun and prepositional phrase. The first one is done for you as an example. of inferior quality of minor importance of short duration out of date out of order our of stock out of work to a certain extent

13.1 Who should we short-list? Listening¬e- -taking A. Before you listen to the recording, look at this advertisement and decide what kind of person the advertiser is looking for. Highlight the important points in the ad. Assistant Marketing Manager We are a well-known international

Complete the following sentences with appropriate words. 1 A well planned and organized operation will help to and make easier the

8.1 Delays and problems vocabulary Fill the gaps in these sentences with suitable words form the list below. boycotts cash against documents chamber of commerce circumstances claim compensate documents against

There are many ways of attracting customers to your product and keeping your brand name in the public eye. Fill the gaps with suitable words from the list below Packaging Personal selling Point of sale advertising Public relations licity Sales literature Showrooms Sponsorship Telephone sales Trade fairs and exhibitions Word of mouth

9.1 Going abroad Vocabulary Add the missing words to the puzzle. 1. You may need a _if you're staying in the USA for longer than a month. 2 _class is cheaper than business or club