8.1 Delays and problems vocabulary Fill the gaps in these sentences with suitable words form the list below. boycotts cash against documents chamber of commerce circumstances claim compensate documents against

There are many ways of attracting customers to your product and keeping your brand name in the public eye. Fill the gaps with suitable words from the list below Packaging Personal selling Point of sale advertising Public relations licity Sales literature Showrooms Sponsorship Telephone sales Trade fairs and exhibitions Word of mouth

9.1 Going abroad Vocabulary Add the missing words to the puzzle. 1. You may need a _if you're staying in the USA for longer than a month. 2 _class is cheaper than business or club

7.1 Financial Terms vocabulary Add the missing words to the following sentences. 1. Banks ......your account when you use a Euro-check abroad mnon

11.1 Choose the best summary Listening You'll hear some extracts from a staff meeting at Rainbow Products plc. Choose the best summary of each extract below. The first is done for you as an example. MINUTES

Choose the missing words from the box. The first one is done for you as an example. memorandum courier pencil reference clear registered enclose zip code post code p.p. acknowledge printer stationery word-processed

3.1 Telephone techniques Listening You'll hear part of a talk in which a training officer is giving advice to some trainees on telephone techniques. Listen to the recording and fill the gaps in this summary: 1. Identify yourself by giving your name and your in the company

4.1 Punctuation Read the following text. Decide where to add punctuation and to start new paragrap You'll also need to add some Capital Letters om human resources manager date 15 September subject ov erseas

6.1 Documentation Vocabulary Fill in the blanks with an appropriate word. 1. After receiving their Enquiry we sent them a 2. We have just received an for the goods we wanted. 3. Another word for\buy\is

Vocabulary Fill the gaps with suitable words from the list. premises involved modem retailing corporation sector successful terminals bookkeeping monitor limited enterprise merge