Media choice table IT Projectmanagement KEY: 1= EXCELLENT 2= ADEQUATE 3=INAPPROPRIATE HOw WELL MEDIUM IS SUITED TO HARD TELEPHONE VOICE E-MAIL MEETING WEB COPY CALL MAIL SITE Assessing commitment Building consensus 222 Mediating a conflict Resolving a misunderstanding 33333 33332 Addressing negative behavior Expressing support/appreciation 2123 Encouraging creative thinking 2 2232 Making an ironic statement Conveying a reference documentI 3232333 333 3333312 Reinforcing one s authority 323 Providing a permanent record Maintaining confidentiality Conveying simple information Asking an informational question3 Making a simple request 22333 3 Giving complex instructions 2 2 Addressing many people 3orI°2 Galati, Tess, Email Composition and Communication (EmC2)Practical Communications, Inc. (www.praccom.com)(2001) "Depends on system functionality Project Time Management 11
Project Time Management 11 Media Choice Table IT Project Management
IT Projectmanagement Performance eporting(绩效报告) Performance reporting keeps stakeholders informed about how resources are being used to achieve project objectives Status reports(现状报告) describe where the project stands at a specific point in time a Progress reports(进展报告) describe what the project team has accomplished during a certain period of time a Project forecasting(项目预报) predicts future project status and progress based on past information and trends Status review meetings often include performance reporting Project Time Management
Project Time Management 12 Performance Reporting (绩效报告) ◼ Performance reporting keeps stakeholders informed about how resources are being used to achieve project objectives ◼ Status reports （现状报告）describe where the project stands at a specific point in time ◼ Progress reports （进展报告）describe what the project team has accomplished during a certain period of time ◼ Project forecasting （项目预报）predicts future project status and progress based on past information and trends ◼ Status review meetings often include performance reporting IT Project Management