17.1 Dealing with problems A. Discussion Reinforce the ideas of different departments in a company: Suggested answer: 1)Marketing, 2) Sales 3)Order processing/ Dispatch, 4)Dispatch 5)Accounts 6) After-sales
17.1 Dealing with problems A. Discussion Reinforce the ideas of different departments in a company: Suggested answer: 1) Marketing, 2) Sales, 3) Order processing / Dispatch, 4) Dispatch, 5) Accounts, 6) After-sales
B Presentation It is a matching exercise which focus on introducing "will form in offers and promises 1. Learners match problems to responses 2 Play the recording so learners can check their answers
B. Presentation It is a matching exercise which focus on introducing “will” form in offers and promises. 1. Learners match problems to responses 2. Play the recording so learners can check their answers
C, Language focus This exercise focuses on the use of"will" for spontaneous decisions and contrasts it with the present progressive for decisions that have already been made (arrangements
C . Language focus This exercise focuses on the use of “will” for spontaneous decisions and contrasts it with the present progressive for decisions that have already been made (arrangements)